SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261001-1605 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 149 | QUEUED | CLOSED |
| SLB-20261001-1604 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261001-1603 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 124 | QUEUED | CLOSED |
| SLB-20261001-1602 | Oct 01 | Glo | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261001-1601 | Oct 01 | Airtel | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20261001-1600 | Oct 01 | MTN | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261001-1599 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261001-1598 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.0% | 143 | QUEUED | CLOSED |
| SLB-20261001-1597 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20261001-1596 | Oct 01 | Glo | Success Rate | 95.0% | 95.0% | 118 | QUEUED | CLOSED |
| SLB-20261001-1595 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20261001-1594 | Oct 01 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | CLOSED |
| SLB-20261001-1593 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 137 | QUEUED | CLOSED |
| SLB-20261001-1592 | Oct 01 | NexBridge | Success Rate | 95.0% | 94.9% | 122 | QUEUED | OPEN |
| SLB-20261001-1591 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 141 | QUEUED | CLOSED |
| SLB-20261001-1590 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20261001-1589 | Oct 01 | MTN | Success Rate | 95.0% | 94.3% | 135 | QUEUED | CLOSED |
| SLB-20261001-1588 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
| SLB-20261001-1587 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261001-1586 | Oct 01 | Glo | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:54:31 | VAS-1792281269-F31054B7704F | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 00:54:26 | VAS-1792281266-DF0824E585E0 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 00:54:19 | VAS-1792281259-0B4E6F41CFB7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 00:54:15 | VAS-1792281254-773035132CD5 | TELCO | TXN_COMPLETION | 850.76ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:54:15 | VAS-1792281254-773035132CD5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 00:54:06 | VAS-1792281244-E927960E7D4E | AGGREGATOR | TXN_COMPLETION | 1508.58ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 00:54:06 | VAS-1792281244-E927960E7D4E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 00:54:02 | VAS-1792281239-F620EC447479 | TELCO | TXN_COMPLETION | 2227.50ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:53:45 | VAS-1792281224-06D01486A4A2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 00:53:40 | VAS-1792281219-152610B5AF39 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:53:32 | VAS-1792281210-6DD6F32AA901 | TELCO | TXN_COMPLETION | 2402.17ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 00:53:32 | VAS-1792281210-6DD6F32AA901 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 00:53:26 | VAS-1792281205-ACBFC5C5F91E | TELCO | TXN_COMPLETION | 1309.09ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:53:26 | VAS-1792281205-ACBFC5C5F91E | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:53:21 | VAS-1792281201-5FD5A056EA93 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:53:11 | VAS-1792281190-384F37F33E2E | AGGREGATOR | TXN_COMPLETION | 988.52ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:53:11 | VAS-1792281190-384F37F33E2E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:53:07 | VAS-1792281185-49CDA55155EB | TELCO | TXN_COMPLETION | 1890.70ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:53:07 | VAS-1792281185-49CDA55155EB | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:53:01 | VAS-1792281180-C68157472224 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | NexBridge | Glo |