SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261001-1605 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 149 | QUEUED | CLOSED |
| SLB-20261001-1604 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261001-1603 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 124 | QUEUED | CLOSED |
| SLB-20261001-1602 | Oct 01 | Glo | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261001-1601 | Oct 01 | Airtel | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20261001-1600 | Oct 01 | MTN | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261001-1599 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261001-1598 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.0% | 143 | QUEUED | CLOSED |
| SLB-20261001-1597 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20261001-1596 | Oct 01 | Glo | Success Rate | 95.0% | 95.0% | 118 | QUEUED | CLOSED |
| SLB-20261001-1595 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20261001-1594 | Oct 01 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | CLOSED |
| SLB-20261001-1593 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 137 | QUEUED | CLOSED |
| SLB-20261001-1592 | Oct 01 | NexBridge | Success Rate | 95.0% | 94.9% | 122 | QUEUED | OPEN |
| SLB-20261001-1591 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 141 | QUEUED | CLOSED |
| SLB-20261001-1590 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20261001-1589 | Oct 01 | MTN | Success Rate | 95.0% | 94.3% | 135 | QUEUED | CLOSED |
| SLB-20261001-1588 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
| SLB-20261001-1587 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261001-1586 | Oct 01 | Glo | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:11:07 | VAS-1792260664-4F7E4D2274F2 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:10:55 | VAS-1792260655-CD8B0E1168D4 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 19:10:42 | VAS-1792260640-BDE403B96FEE | TELCO | TXN_COMPLETION | 1936.58ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 19:10:42 | VAS-1792260640-BDE403B96FEE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 19:10:33 | VAS-1792260630-BA19E29059F6 | TELCO | TXN_COMPLETION | 2436.41ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:10:33 | VAS-1792260630-BA19E29059F6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:10:26 | VAS-1792260625-505B17C99909 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:10:16 | VAS-1792260615-56965B7F5506 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 19:10:03 | VAS-1792260601-F5BB33DD547F | TELCO | TXN_COMPLETION | 2264.40ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 19:10:03 | VAS-1792260601-F5BB33DD547F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 19:09:56 | VAS-1792260596-FF285DEB3313 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:09:51 | VAS-1790735636-AA92ABA5010F | AGGREGATOR | TXN_COMPLETION | 2649.26ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:09:51 | VAS-1790735636-AA92ABA5010F | MERCHANT | TXN_COMPLETION | 1524957.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 19:09:48 | VAS-1792260586-05A8DEF09F30 | AGGREGATOR | TXN_COMPLETION | 1772.40ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:09:48 | VAS-1792260586-05A8DEF09F30 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:09:44 | VAS-1792260581-45BC8671776F | TELCO | TXN_COMPLETION | 1897.92ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:09:44 | VAS-1792260581-45BC8671776F | AGGREGATOR | TXN_COMPLETION | 1266.14ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:09:44 | VAS-1792260581-45BC8671776F | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:09:39 | VAS-1792260576-1D6DAC8263EE | TELCO | TXN_COMPLETION | 2322.98ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:09:31 | VAS-1792260571-5BFD063B35FA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |