SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261001-1605 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 149 | QUEUED | CLOSED |
| SLB-20261001-1604 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261001-1603 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 124 | QUEUED | CLOSED |
| SLB-20261001-1602 | Oct 01 | Glo | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20261001-1601 | Oct 01 | Airtel | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20261001-1600 | Oct 01 | MTN | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261001-1599 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20261001-1598 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.0% | 143 | QUEUED | CLOSED |
| SLB-20261001-1597 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20261001-1596 | Oct 01 | Glo | Success Rate | 95.0% | 95.0% | 118 | QUEUED | CLOSED |
| SLB-20261001-1595 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20261001-1594 | Oct 01 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | CLOSED |
| SLB-20261001-1593 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 137 | QUEUED | CLOSED |
| SLB-20261001-1592 | Oct 01 | NexBridge | Success Rate | 95.0% | 94.9% | 122 | QUEUED | OPEN |
| SLB-20261001-1591 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 141 | QUEUED | CLOSED |
| SLB-20261001-1590 | Oct 01 | Airtel | Success Rate | 95.0% | 94.7% | 131 | QUEUED | CLOSED |
| SLB-20261001-1589 | Oct 01 | MTN | Success Rate | 95.0% | 94.3% | 135 | QUEUED | CLOSED |
| SLB-20261001-1588 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
| SLB-20261001-1587 | Oct 01 | Primus VAS | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261001-1586 | Oct 01 | Glo | Success Rate | 95.0% | 95.0% | 119 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:27:51 | VAS-1792258070-B64C78FF03AC | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 18:27:36 | VAS-1792258055-B80C8FA2747B | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 18:27:21 | VAS-1792258041-8257939279BF | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 18:26:58 | VAS-1792258016-A678A927A586 | TELCO | TXN_COMPLETION | 1668.07ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 18:26:52 | VAS-1792258011-2A04ADD4DF0F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:26:43 | VAS-1792258001-3B18BDF5B727 | AGGREGATOR | TXN_COMPLETION | 1418.16ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:26:43 | VAS-1792258001-3B18BDF5B727 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 18:26:27 | VAS-1792257987-95744BA65018 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:26:22 | VAS-1792257982-AD9EC6970541 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 18:26:20 | VAS-1792257977-9C97ADE457C2 | TELCO | TXN_COMPLETION | 2479.17ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:26:20 | VAS-1792257977-9C97ADE457C2 | AGGREGATOR | TXN_COMPLETION | 798.71ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:26:20 | VAS-1792257977-9C97ADE457C2 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:26:13 | VAS-1792257972-39F2A5AABA10 | AGGREGATOR | TXN_COMPLETION | 1081.65ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 18:26:13 | VAS-1792257972-39F2A5AABA10 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 18:25:58 | VAS-1792257957-508B2C40B08F | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 18:25:53 | VAS-1792257952-CAA746BEA578 | AGGREGATOR | TXN_COMPLETION | 404.02ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:25:53 | VAS-1792257952-CAA746BEA578 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:25:43 | VAS-1792257942-41A8B9CCC6B2 | AGGREGATOR | TXN_COMPLETION | 403.78ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 18:25:24 | VAS-1792257923-F2C094CD7A42 | AGGREGATOR | TXN_COMPLETION | 862.43ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:25:21 | VAS-1792257913-461A6B189A48 | AGGREGATOR | TXN_COMPLETION | 1428.13ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |