SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261001-1565 | Oct 01 | Airtel | Success Rate | 95.0% | 94.6% | 131 | QUEUED | CLOSED |
| SLB-20261001-1564 | Oct 01 | MTN | Success Rate | 95.0% | 94.5% | 133 | QUEUED | CLOSED |
| SLB-20261001-1563 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 128 | QUEUED | CLOSED |
| SLB-20261001-1562 | Oct 01 | NexBridge | Success Rate | 95.0% | 94.5% | 131 | QUEUED | CLOSED |
| SLB-20261001-1561 | Oct 01 | Primus VAS | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261001-1560 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.6% | 131 | QUEUED | CLOSED |
| SLB-20261001-1559 | Oct 01 | Glo | Success Rate | 95.0% | 94.7% | 125 | QUEUED | CLOSED |
| SLB-20261001-1558 | Oct 01 | Airtel | Success Rate | 95.0% | 94.9% | 124 | QUEUED | CLOSED |
| SLB-20261001-1557 | Oct 01 | MTN | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20261001-1556 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 124 | QUEUED | CLOSED |
| SLB-20261001-1555 | Oct 01 | NexBridge | Success Rate | 95.0% | 94.4% | 132 | QUEUED | CLOSED |
| SLB-20261001-1554 | Oct 01 | Primus VAS | Success Rate | 95.0% | 93.9% | 148 | QUEUED | CLOSED |
| SLB-20261001-1553 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 126 | QUEUED | CLOSED |
| SLB-20261001-1552 | Oct 01 | Glo | Success Rate | 95.0% | 94.7% | 126 | QUEUED | CLOSED |
| SLB-20261001-1551 | Oct 01 | Airtel | Success Rate | 95.0% | 94.8% | 125 | QUEUED | CLOSED |
| SLB-20261001-1550 | Oct 01 | MTN | Success Rate | 95.0% | 94.4% | 134 | QUEUED | CLOSED |
| SLB-20261001-1549 | Oct 01 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 123 | QUEUED | CLOSED |
| SLB-20261001-1548 | Oct 01 | NexBridge | Success Rate | 95.0% | 94.4% | 133 | QUEUED | CLOSED |
| SLB-20261001-1547 | Oct 01 | Primus VAS | Success Rate | 95.0% | 93.9% | 148 | QUEUED | CLOSED |
| SLB-20261001-1546 | Oct 01 | 9Mobile | Success Rate | 95.0% | 94.9% | 126 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:01:45 | VAS-1792296104-64D418585E7D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 05:01:39 | VAS-1792296099-88538EB7FC64 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:01:38 | VAS-1792296094-45C19F32AA73 | TELCO | TXN_COMPLETION | 1414.98ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 05:01:38 | VAS-1792296094-45C19F32AA73 | AGGREGATOR | TXN_COMPLETION | 2219.73ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 05:01:38 | VAS-1792296094-45C19F32AA73 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 05:01:26 | VAS-1792296084-8D28B5157CAD | AGGREGATOR | TXN_COMPLETION | 1958.59ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 05:01:26 | VAS-1792296084-8D28B5157CAD | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 05:01:21 | VAS-1792296079-843BE8607FCA | TELCO | TXN_COMPLETION | 1888.27ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 05:01:10 | VAS-1792296069-D8B5F5DFDF1C | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 05:01:07 | VAS-1792296064-88BAA8D3D540 | TELCO | TXN_COMPLETION | 1805.81ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 05:01:07 | VAS-1792296064-88BAA8D3D540 | AGGREGATOR | TXN_COMPLETION | 404.10ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 05:01:07 | VAS-1792296064-88BAA8D3D540 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 05:00:57 | VAS-1792296055-4937A610F42D | TELCO | TXN_COMPLETION | 1026.66ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 05:00:57 | VAS-1792296055-4937A610F42D | AGGREGATOR | TXN_COMPLETION | 1492.21ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 05:00:57 | VAS-1792296055-4937A610F42D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 05:00:32 | VAS-1792296030-4CF287576A85 | AGGREGATOR | TXN_COMPLETION | 1561.60ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 05:00:22 | VAS-1792296021-4521F7C4FAF9 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 05:00:13 | VAS-1792296010-A10988A91931 | TELCO | TXN_COMPLETION | 2409.26ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 05:00:13 | VAS-1792296010-A10988A91931 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 05:00:09 | VAS-1792296007-38CE63301B1D | TELCO | TXN_COMPLETION | 1214.91ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |