SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4525 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 185 | QUEUED | CLOSED |
| SLB-20261017-4524 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | CLOSED |
| SLB-20261017-4523 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 219 | QUEUED | CLOSED |
| SLB-20261017-4522 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 228 | QUEUED | CLOSED |
| SLB-20261017-4521 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 188 | QUEUED | CLOSED |
| SLB-20261017-4520 | Oct 17 | Airtel | Success Rate | 95.0% | 94.2% | 186 | QUEUED | CLOSED |
| SLB-20261017-4519 | Oct 17 | MTN | Success Rate | 95.0% | 93.1% | 218 | QUEUED | CLOSED |
| SLB-20261017-4518 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 215 | QUEUED | CLOSED |
| SLB-20261017-4517 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261017-4516 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | CLOSED |
| SLB-20261017-4515 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261017-4514 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.7% | 229 | QUEUED | CLOSED |
| SLB-20261017-4513 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4512 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261017-4511 | Oct 17 | MTN | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
| SLB-20261017-4510 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.2% | 212 | QUEUED | CLOSED |
| SLB-20261017-4509 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261017-4508 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 206 | QUEUED | CLOSED |
| SLB-20261017-4507 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4506 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:06:34 | VAS-1792307193-34DED62279D2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 08:06:30 | VAS-1792307188-E94345A331FF | AGGREGATOR | TXN_COMPLETION | 941.77ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 08:06:30 | VAS-1792307188-E94345A331FF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 08:06:24 | VAS-1792307183-824C49D8ACA0 | AGGREGATOR | TXN_COMPLETION | 410.17ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 08:06:24 | VAS-1792307183-824C49D8ACA0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 08:06:14 | VAS-1792307174-1A4B5D7F0908 | AGGREGATOR | TXN_COMPLETION | 412.57ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 08:05:59 | VAS-1792307159-7B38BEE52D56 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 08:05:50 | VAS-1792307149-D2AF26734CEB | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 08:05:41 | VAS-1792307139-1083027BC0A4 | AGGREGATOR | TXN_COMPLETION | 1306.76ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 08:05:41 | VAS-1792307139-1083027BC0A4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 08:05:30 | VAS-1792307129-3D6B671714DE | AGGREGATOR | TXN_COMPLETION | 407.91ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 08:05:30 | VAS-1792307129-3D6B671714DE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 08:05:15 | VAS-1792307115-41D369BFAB56 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:05:06 | VAS-1792307105-F35AC42DFC70 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:05:02 | VAS-1792307100-BEB5140CA0AE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:04:53 | VAS-1792307090-76A8BD18EF1F | TELCO | TXN_COMPLETION | 2544.22ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 08:04:53 | VAS-1792307090-76A8BD18EF1F | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 08:04:47 | VAS-1792307085-1258F190BDB3 | TELCO | TXN_COMPLETION | 1091.77ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 08:04:47 | VAS-1792307085-1258F190BDB3 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 08:04:36 | VAS-1792307075-25354DAFF415 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Glo |