SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4525 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 185 | QUEUED | CLOSED |
| SLB-20261017-4524 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | CLOSED |
| SLB-20261017-4523 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 219 | QUEUED | CLOSED |
| SLB-20261017-4522 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 228 | QUEUED | CLOSED |
| SLB-20261017-4521 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 188 | QUEUED | CLOSED |
| SLB-20261017-4520 | Oct 17 | Airtel | Success Rate | 95.0% | 94.2% | 186 | QUEUED | CLOSED |
| SLB-20261017-4519 | Oct 17 | MTN | Success Rate | 95.0% | 93.1% | 218 | QUEUED | CLOSED |
| SLB-20261017-4518 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 215 | QUEUED | CLOSED |
| SLB-20261017-4517 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261017-4516 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | CLOSED |
| SLB-20261017-4515 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261017-4514 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.7% | 229 | QUEUED | CLOSED |
| SLB-20261017-4513 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4512 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261017-4511 | Oct 17 | MTN | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
| SLB-20261017-4510 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.2% | 212 | QUEUED | CLOSED |
| SLB-20261017-4509 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261017-4508 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 206 | QUEUED | CLOSED |
| SLB-20261017-4507 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4506 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:31:00 | VAS-1792333859-085B2C18C9A3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 15:30:53 | VAS-1792333852-EB8A1591042E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 15:30:24 | VAS-1792333822-DF12DF9550BB | AGGREGATOR | TXN_COMPLETION | 1439.34ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 15:30:24 | VAS-1792333822-DF12DF9550BB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 15:30:17 | VAS-1792333815-1AB9F434F887 | TELCO | TXN_COMPLETION | 780.08ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 15:30:17 | VAS-1792333815-1AB9F434F887 | AGGREGATOR | TXN_COMPLETION | 1193.61ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 15:30:17 | VAS-1792333815-1AB9F434F887 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 15:30:09 | VAS-1792333808-DA31275D3EAF | TELCO | TXN_COMPLETION | 556.31ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 15:30:03 | VAS-1792333800-92EAE9F93CB3 | AGGREGATOR | TXN_COMPLETION | 2538.43ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 15:30:03 | VAS-1792333800-92EAE9F93CB3 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 15:29:46 | VAS-1792333785-4A06B403C6A6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 15:29:31 | VAS-1792333770-0D8A49A3E13D | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 15:29:25 | VAS-1792333763-B64322F136CE | AGGREGATOR | TXN_COMPLETION | 1038.39ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 15:29:25 | VAS-1792333763-B64322F136CE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 15:29:16 | VAS-1792333756-9730A22D2644 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 15:29:01 | VAS-1792333741-F37136C8C1BE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 15:28:39 | VAS-1792333719-DBEE3FF2C200 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 15:28:26 | VAS-1792333704-7E601DDA0E63 | AGGREGATOR | TXN_COMPLETION | 1916.40ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 15:28:19 | VAS-1792333696-36DDB97861F5 | TELCO | TXN_COMPLETION | 2278.03ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 15:28:03 | VAS-1792333682-4B3A99EAA2EF | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Access Bank | Primus VAS | Glo |