SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4525 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 185 | QUEUED | CLOSED |
| SLB-20261017-4524 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | CLOSED |
| SLB-20261017-4523 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 219 | QUEUED | CLOSED |
| SLB-20261017-4522 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 228 | QUEUED | CLOSED |
| SLB-20261017-4521 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 188 | QUEUED | CLOSED |
| SLB-20261017-4520 | Oct 17 | Airtel | Success Rate | 95.0% | 94.2% | 186 | QUEUED | CLOSED |
| SLB-20261017-4519 | Oct 17 | MTN | Success Rate | 95.0% | 93.1% | 218 | QUEUED | CLOSED |
| SLB-20261017-4518 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 215 | QUEUED | CLOSED |
| SLB-20261017-4517 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261017-4516 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | CLOSED |
| SLB-20261017-4515 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261017-4514 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.7% | 229 | QUEUED | CLOSED |
| SLB-20261017-4513 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4512 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261017-4511 | Oct 17 | MTN | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
| SLB-20261017-4510 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.2% | 212 | QUEUED | CLOSED |
| SLB-20261017-4509 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261017-4508 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 206 | QUEUED | CLOSED |
| SLB-20261017-4507 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4506 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:18:21 | VAS-1792300699-B124B9A95365 | TELCO | TXN_COMPLETION | 1265.88ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 06:18:21 | VAS-1792300699-B124B9A95365 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 06:18:15 | VAS-1792300694-3D2621474F3F | AGGREGATOR | TXN_COMPLETION | 427.07ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:18:15 | VAS-1792300694-3D2621474F3F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:18:12 | VAS-1792300689-C50720F5E147 | TELCO | TXN_COMPLETION | 2314.66ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 06:18:12 | VAS-1792300689-C50720F5E147 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 06:17:40 | VAS-1792300660-A27FCFDA2792 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 06:17:36 | VAS-1792300655-2EA9DDBAE0DF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 06:17:31 | VAS-1792300650-9638CFDC2354 | AGGREGATOR | TXN_COMPLETION | 418.55ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:17:26 | VAS-1792300645-9DB4F33DC304 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:17:16 | VAS-1791536860-95916070C4B2 | AGGREGATOR | TXN_COMPLETION | 968.93ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 06:17:16 | VAS-1791536860-95916070C4B2 | MERCHANT | TXN_COMPLETION | 763777.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 06:16:58 | VAS-1792300616-F3A80DAAA07E | AGGREGATOR | TXN_COMPLETION | 2335.28ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 06:16:58 | VAS-1792300616-F3A80DAAA07E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 06:16:32 | VAS-1792300591-5B03D6105C30 | AGGREGATOR | TXN_COMPLETION | 1072.86ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:16:32 | VAS-1792300591-5B03D6105C30 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:16:22 | VAS-1792300581-5BD3074C89CE | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 06:16:02 | VAS-1792300562-88FDE5CB528A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 06:15:52 | VAS-1792300552-981A18093E84 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 06:15:48 | VAS-1792300547-0A0760A50EC4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | MTN |