SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4525 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 185 | QUEUED | CLOSED |
| SLB-20261017-4524 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | CLOSED |
| SLB-20261017-4523 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 219 | QUEUED | CLOSED |
| SLB-20261017-4522 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 228 | QUEUED | CLOSED |
| SLB-20261017-4521 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 188 | QUEUED | CLOSED |
| SLB-20261017-4520 | Oct 17 | Airtel | Success Rate | 95.0% | 94.2% | 186 | QUEUED | CLOSED |
| SLB-20261017-4519 | Oct 17 | MTN | Success Rate | 95.0% | 93.1% | 218 | QUEUED | CLOSED |
| SLB-20261017-4518 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 215 | QUEUED | CLOSED |
| SLB-20261017-4517 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261017-4516 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | CLOSED |
| SLB-20261017-4515 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261017-4514 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.7% | 229 | QUEUED | CLOSED |
| SLB-20261017-4513 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4512 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261017-4511 | Oct 17 | MTN | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
| SLB-20261017-4510 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.2% | 212 | QUEUED | CLOSED |
| SLB-20261017-4509 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261017-4508 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 206 | QUEUED | CLOSED |
| SLB-20261017-4507 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4506 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:42:58 | VAS-1792330978-10A7BC3E9476 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 14:42:51 | VAS-1792330970-8DBF86BDD4FE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 14:42:36 | VAS-1792330955-AFA1F3F893DA | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 14:42:31 | VAS-1792330948-40E6943234C6 | TELCO | TXN_COMPLETION | 2555.03ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 14:42:21 | VAS-1792330941-FA1C2147B346 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 14:42:14 | VAS-1792330933-E5A6CD2C3160 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 14:42:02 | VAS-1792330918-338C8FF8C3CD | TELCO | TXN_COMPLETION | 2176.29ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 14:42:02 | VAS-1792330918-338C8FF8C3CD | AGGREGATOR | TXN_COMPLETION | 1775.12ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 14:41:45 | VAS-1792330903-1EA2C10CE846 | TELCO | TXN_COMPLETION | 1188.12ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 14:41:45 | VAS-1792330903-1EA2C10CE846 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 14:41:30 | VAS-1792330889-B8AB2F993041 | TELCO | TXN_COMPLETION | 681.73ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 14:41:30 | VAS-1792330889-B8AB2F993041 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 14:41:22 | VAS-1792330881-F995CBDEFF35 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 14:41:08 | VAS-1792330867-72F32AF8AB13 | TELCO | TXN_COMPLETION | 1134.34ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 14:41:08 | VAS-1792330867-72F32AF8AB13 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 14:41:01 | VAS-1792330859-D7444FB08BB8 | AGGREGATOR | TXN_COMPLETION | 1891.50ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 14:40:53 | VAS-1792330852-E8C84C2D257B | TELCO | TXN_COMPLETION | 1519.67ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 14:40:46 | VAS-1792330844-2E07EA19E444 | TELCO | TXN_COMPLETION | 1305.38ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 14:40:32 | VAS-1792330830-99AA34D1AF69 | AGGREGATOR | TXN_COMPLETION | 2175.08ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 14:40:32 | VAS-1792330830-99AA34D1AF69 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | MTN |