SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4525 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 185 | QUEUED | CLOSED |
| SLB-20261017-4524 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | CLOSED |
| SLB-20261017-4523 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.3% | 219 | QUEUED | CLOSED |
| SLB-20261017-4522 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 228 | QUEUED | CLOSED |
| SLB-20261017-4521 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 188 | QUEUED | CLOSED |
| SLB-20261017-4520 | Oct 17 | Airtel | Success Rate | 95.0% | 94.2% | 186 | QUEUED | CLOSED |
| SLB-20261017-4519 | Oct 17 | MTN | Success Rate | 95.0% | 93.1% | 218 | QUEUED | CLOSED |
| SLB-20261017-4518 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 215 | QUEUED | CLOSED |
| SLB-20261017-4517 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261017-4516 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 204 | QUEUED | CLOSED |
| SLB-20261017-4515 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.2% | 222 | QUEUED | CLOSED |
| SLB-20261017-4514 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.7% | 229 | QUEUED | CLOSED |
| SLB-20261017-4513 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4512 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261017-4511 | Oct 17 | MTN | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
| SLB-20261017-4510 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.2% | 212 | QUEUED | CLOSED |
| SLB-20261017-4509 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 184 | QUEUED | CLOSED |
| SLB-20261017-4508 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 206 | QUEUED | CLOSED |
| SLB-20261017-4507 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.5% | 213 | QUEUED | CLOSED |
| SLB-20261017-4506 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 229 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:14:36 | VAS-1792278875-7D77EBAE52C7 | TELCO | TXN_COMPLETION | 1356.83ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:14:36 | VAS-1792278875-7D77EBAE52C7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:14:26 | VAS-1792278865-6F6433CD4228 | AGGREGATOR | TXN_COMPLETION | 882.01ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 00:14:17 | VAS-1792278855-DA4525E0AC9D | TELCO | TXN_COMPLETION | 1226.96ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:14:12 | VAS-1792278850-A974600358CD | TELCO | TXN_COMPLETION | 1916.50ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:14:12 | VAS-1792278850-A974600358CD | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:13:52 | VAS-1792278830-3898019D757E | AGGREGATOR | TXN_COMPLETION | 1047.67ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:13:52 | VAS-1792278830-3898019D757E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:13:42 | VAS-1792278821-E00E5712A714 | AGGREGATOR | TXN_COMPLETION | 957.78ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 00:13:37 | VAS-1792278816-7121BB3CEAF6 | TELCO | TXN_COMPLETION | 1546.50ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 00:13:28 | VAS-1792278806-6FDD4C7EF99F | TELCO | TXN_COMPLETION | 1495.88ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 00:13:20 | VAS-1792278796-8B32939DEC30 | TELCO | TXN_COMPLETION | 1373.45ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 00:13:12 | VAS-1792278791-E119B3B477A9 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 00:13:08 | VAS-1792278786-EEFA0DC33F5A | AGGREGATOR | TXN_COMPLETION | 1376.87ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 00:13:08 | VAS-1792278786-EEFA0DC33F5A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 00:12:52 | VAS-1792278772-3EAB999D1D41 | AGGREGATOR | TXN_COMPLETION | 475.50ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 00:12:44 | VAS-1792278762-46EF93C1325E | AGGREGATOR | TXN_COMPLETION | 2239.94ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:12:44 | VAS-1792278762-46EF93C1325E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:12:37 | VAS-1792278757-28D8832E4134 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:12:32 | VAS-1792278752-F743BB001686 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Glo |