SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260930-1465 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.7% | 139 | QUEUED | CLOSED |
| SLB-20260930-1464 | Sep 30 | Glo | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20260930-1463 | Sep 30 | MTN | Success Rate | 95.0% | 94.2% | 142 | QUEUED | CLOSED |
| SLB-20260930-1462 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.9% | 133 | QUEUED | CLOSED |
| SLB-20260930-1461 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20260930-1460 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.6% | 138 | QUEUED | CLOSED |
| SLB-20260930-1459 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.9% | 135 | QUEUED | CLOSED |
| SLB-20260930-1458 | Sep 30 | Glo | Success Rate | 95.0% | 94.5% | 138 | QUEUED | CLOSED |
| SLB-20260930-1457 | Sep 30 | Airtel | Success Rate | 95.0% | 94.8% | 131 | QUEUED | CLOSED |
| SLB-20260930-1456 | Sep 30 | MTN | Success Rate | 95.0% | 94.2% | 143 | QUEUED | CLOSED |
| SLB-20260930-1455 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.7% | 139 | QUEUED | CLOSED |
| SLB-20260930-1454 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.6% | 162 | QUEUED | CLOSED |
| SLB-20260930-1453 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.5% | 139 | QUEUED | CLOSED |
| SLB-20260930-1452 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.8% | 136 | QUEUED | CLOSED |
| SLB-20260930-1451 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 146 | QUEUED | CLOSED |
| SLB-20260930-1450 | Sep 30 | Airtel | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20260930-1449 | Sep 30 | MTN | Success Rate | 95.0% | 94.2% | 144 | QUEUED | CLOSED |
| SLB-20260930-1448 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.6% | 143 | QUEUED | CLOSED |
| SLB-20260930-1447 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 130 | QUEUED | CLOSED |
| SLB-20260930-1446 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.9% | 155 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:18:20 | VAS-1792271896-B313897C9C20 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 22:18:12 | VAS-1792271891-C2BA2DE33D08 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 22:18:07 | VAS-1792271886-9A9A3FC329F8 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 22:17:58 | VAS-1792271876-D7E6A80AE71B | TELCO | TXN_COMPLETION | 1422.03ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:17:58 | VAS-1792271876-D7E6A80AE71B | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:17:55 | VAS-1792271872-8AE43C7FB995 | TELCO | TXN_COMPLETION | 948.50ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 22:17:55 | VAS-1792271872-8AE43C7FB995 | AGGREGATOR | TXN_COMPLETION | 2230.92ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 22:17:55 | VAS-1792271872-8AE43C7FB995 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 22:17:41 | VAS-1792271857-68B4F87E0A0F | TELCO | TXN_COMPLETION | 1640.19ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 22:17:41 | VAS-1792271857-68B4F87E0A0F | AGGREGATOR | TXN_COMPLETION | 2400.02ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 22:17:41 | VAS-1792271857-68B4F87E0A0F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 22:17:34 | VAS-1792271852-33CD085F2F46 | TELCO | TXN_COMPLETION | 1834.56ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 22:17:34 | VAS-1792271852-33CD085F2F46 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 22:17:29 | VAS-1792271847-62870985001A | AGGREGATOR | TXN_COMPLETION | 1197.83ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:17:29 | VAS-1792271847-62870985001A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:17:08 | VAS-1792271828-88502AF4221F | AGGREGATOR | TXN_COMPLETION | 476.07ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 22:17:08 | VAS-1792271828-88502AF4221F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 22:17:00 | VAS-1792271817-FB20894657CD | TELCO | TXN_COMPLETION | 2067.57ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 22:17:00 | VAS-1792271817-FB20894657CD | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 22:16:55 | VAS-1792271813-977612514298 | AGGREGATOR | TXN_COMPLETION | 2176.78ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |