SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260930-1445 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.5% | 140 | QUEUED | CLOSED |
| SLB-20260930-1444 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.8% | 137 | QUEUED | CLOSED |
| SLB-20260930-1443 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 147 | QUEUED | CLOSED |
| SLB-20260930-1442 | Sep 30 | Airtel | Success Rate | 95.0% | 94.7% | 137 | QUEUED | CLOSED |
| SLB-20260930-1441 | Sep 30 | MTN | Success Rate | 95.0% | 94.1% | 147 | QUEUED | CLOSED |
| SLB-20260930-1440 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.7% | 142 | QUEUED | CLOSED |
| SLB-20260930-1439 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 133 | QUEUED | CLOSED |
| SLB-20260930-1438 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.8% | 159 | QUEUED | CLOSED |
| SLB-20260930-1437 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.7% | 135 | QUEUED | CLOSED |
| SLB-20260930-1436 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.8% | 137 | QUEUED | CLOSED |
| SLB-20260930-1435 | Sep 30 | Glo | Success Rate | 95.0% | 94.3% | 145 | QUEUED | CLOSED |
| SLB-20260930-1434 | Sep 30 | Airtel | Success Rate | 95.0% | 94.6% | 139 | QUEUED | CLOSED |
| SLB-20260930-1433 | Sep 30 | MTN | Success Rate | 95.0% | 94.1% | 148 | QUEUED | CLOSED |
| SLB-20260930-1432 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.7% | 142 | QUEUED | CLOSED |
| SLB-20260930-1431 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 143 | QUEUED | CLOSED |
| SLB-20260930-1430 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.8% | 158 | QUEUED | CLOSED |
| SLB-20260930-1429 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.7% | 136 | QUEUED | CLOSED |
| SLB-20260930-1428 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.8% | 136 | QUEUED | CLOSED |
| SLB-20260930-1427 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 147 | QUEUED | CLOSED |
| SLB-20260930-1426 | Sep 30 | Airtel | Success Rate | 95.0% | 94.6% | 141 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:28:12 | VAS-1792294089-01CB501AE668 | AGGREGATOR | TXN_COMPLETION | 1764.19ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 04:28:12 | VAS-1792294089-01CB501AE668 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 04:28:07 | VAS-1792294084-CD21CB78B28F | AGGREGATOR | TXN_COMPLETION | 1967.96ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 04:28:06 | VAS-1792294084-CD21CB78B28F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 04:27:57 | VAS-1792294074-1FB1D276E9CA | TELCO | TXN_COMPLETION | 2568.26ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 04:27:57 | VAS-1792294074-1FB1D276E9CA | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 04:27:35 | VAS-1792294055-754553124E1D | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 04:27:30 | VAS-1792294050-30B608DEF09F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:27:20 | VAS-1792294040-6240210B0E5D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 04:27:15 | VAS-1792294035-719769580083 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 04:27:10 | VAS-1792294030-0D3F2690FD2C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 04:27:05 | VAS-1792294025-1E8D3C1E7EF9 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 04:27:04 | VAS-1792294020-92F3901EEAB1 | TELCO | TXN_COMPLETION | 1753.83ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:27:04 | VAS-1792294020-92F3901EEAB1 | AGGREGATOR | TXN_COMPLETION | 1594.72ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:27:04 | VAS-1792294020-92F3901EEAB1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 04:26:56 | VAS-1792294015-F10FAEAB9874 | AGGREGATOR | TXN_COMPLETION | 786.10ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 04:26:56 | VAS-1792294015-F10FAEAB9874 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 04:26:48 | VAS-1792294005-6D0CAE494FC6 | AGGREGATOR | TXN_COMPLETION | 2120.28ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:26:48 | VAS-1792294005-6D0CAE494FC6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:26:42 | VAS-1792294000-F82DF7610D96 | TELCO | TXN_COMPLETION | 1047.57ms | 500.00ms | Palmpay | Primus VAS | Glo |