SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260930-1425 | Sep 30 | MTN | Success Rate | 95.0% | 93.9% | 155 | QUEUED | CLOSED |
| SLB-20260930-1424 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.6% | 144 | QUEUED | CLOSED |
| SLB-20260930-1423 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 144 | QUEUED | CLOSED |
| SLB-20260930-1422 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.8% | 158 | QUEUED | CLOSED |
| SLB-20260930-1421 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20260930-1420 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.9% | 137 | QUEUED | CLOSED |
| SLB-20260930-1419 | Sep 30 | Glo | Success Rate | 95.0% | 94.3% | 146 | QUEUED | CLOSED |
| SLB-20260930-1418 | Sep 30 | Airtel | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260930-1417 | Sep 30 | MTN | Success Rate | 95.0% | 93.9% | 157 | QUEUED | CLOSED |
| SLB-20260930-1416 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.5% | 148 | QUEUED | CLOSED |
| SLB-20260930-1415 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 142 | QUEUED | CLOSED |
| SLB-20260930-1414 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.8% | 160 | QUEUED | CLOSED |
| SLB-20260930-1413 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.8% | 136 | QUEUED | CLOSED |
| SLB-20260930-1412 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.6% | 143 | QUEUED | CLOSED |
| SLB-20260930-1411 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20260930-1410 | Sep 30 | Airtel | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260930-1409 | Sep 30 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20260930-1408 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.4% | 152 | QUEUED | CLOSED |
| SLB-20260930-1407 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20260930-1406 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.8% | 161 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:31:29 | VAS-1792312285-8AE77AA3F53E | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 09:31:18 | VAS-1792312278-EC527C347019 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 09:31:03 | VAS-1792312263-6A0507A58A26 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 09:30:49 | VAS-1792312248-56EABC57E4A3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 09:30:43 | VAS-1792312240-95766C0793A2 | TELCO | TXN_COMPLETION | 2334.05ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 09:30:43 | VAS-1792312240-95766C0793A2 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 09:30:26 | VAS-1792312226-0C6060F60708 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:30:20 | VAS-1792312218-64AB29EAC4A2 | AGGREGATOR | TXN_COMPLETION | 1499.31ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 09:30:13 | VAS-1792312211-E583A87FFFEE | TELCO | TXN_COMPLETION | 2162.89ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 09:29:57 | VAS-1792312196-B37E075C06D7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 09:29:49 | VAS-1792312189-3BB74FE414CB | TELCO | TXN_COMPLETION | 704.39ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:29:44 | VAS-1792312181-CE6DC30E2A6D | TELCO | TXN_COMPLETION | 2532.48ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 09:29:44 | VAS-1792312181-CE6DC30E2A6D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 09:29:34 | VAS-1792312174-8930B4F2A023 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:29:27 | VAS-1792312166-BFBB98D7EA03 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 09:29:14 | VAS-1792312152-93E857C60EF4 | TELCO | TXN_COMPLETION | 2308.40ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 09:29:14 | VAS-1792312152-93E857C60EF4 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 09:28:58 | VAS-1791944641-D9EDB9E2E5C7 | MERCHANT | TXN_COMPLETION | 367497.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 09:28:58 | VAS-1792312137-B98483D6D02C | AGGREGATOR | TXN_COMPLETION | 793.74ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:28:51 | VAS-1792312129-7E8586098445 | AGGREGATOR | TXN_COMPLETION | 1535.04ms | 400.00ms | Opay | Primus VAS | MTN |