SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260930-1425 | Sep 30 | MTN | Success Rate | 95.0% | 93.9% | 155 | QUEUED | CLOSED |
| SLB-20260930-1424 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.6% | 144 | QUEUED | CLOSED |
| SLB-20260930-1423 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 144 | QUEUED | CLOSED |
| SLB-20260930-1422 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.8% | 158 | QUEUED | CLOSED |
| SLB-20260930-1421 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20260930-1420 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.9% | 137 | QUEUED | CLOSED |
| SLB-20260930-1419 | Sep 30 | Glo | Success Rate | 95.0% | 94.3% | 146 | QUEUED | CLOSED |
| SLB-20260930-1418 | Sep 30 | Airtel | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260930-1417 | Sep 30 | MTN | Success Rate | 95.0% | 93.9% | 157 | QUEUED | CLOSED |
| SLB-20260930-1416 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.5% | 148 | QUEUED | CLOSED |
| SLB-20260930-1415 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 142 | QUEUED | CLOSED |
| SLB-20260930-1414 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.8% | 160 | QUEUED | CLOSED |
| SLB-20260930-1413 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.8% | 136 | QUEUED | CLOSED |
| SLB-20260930-1412 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.6% | 143 | QUEUED | CLOSED |
| SLB-20260930-1411 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20260930-1410 | Sep 30 | Airtel | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260930-1409 | Sep 30 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20260930-1408 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.4% | 152 | QUEUED | CLOSED |
| SLB-20260930-1407 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20260930-1406 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.8% | 161 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:19:54 | VAS-1792336793-0AB2E9B4AC00 | TELCO | TXN_COMPLETION | 800.18ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 16:19:54 | VAS-1792336793-0AB2E9B4AC00 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 16:19:46 | VAS-1792336786-A06702B1704D | AGGREGATOR | TXN_COMPLETION | 428.73ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 16:19:40 | VAS-1792336778-12C6578A0C03 | TELCO | TXN_COMPLETION | 1021.09ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 16:19:40 | VAS-1792336778-12C6578A0C03 | AGGREGATOR | TXN_COMPLETION | 679.58ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 16:19:40 | VAS-1792336778-12C6578A0C03 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 16:19:34 | VAS-1792336771-1AE923B2CD95 | TELCO | TXN_COMPLETION | 1838.05ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 16:19:34 | VAS-1792336771-1AE923B2CD95 | AGGREGATOR | TXN_COMPLETION | 1350.83ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 16:19:34 | VAS-1792336771-1AE923B2CD95 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 16:19:09 | VAS-1792336749-A9FB596F78C3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 16:19:05 | VAS-1792336741-224BF64255BC | TELCO | TXN_COMPLETION | 1967.69ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:19:05 | VAS-1792336741-224BF64255BC | AGGREGATOR | TXN_COMPLETION | 1377.37ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:19:05 | VAS-1792336741-224BF64255BC | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:18:11 | VAS-1792336690-517A11DC2E8E | TELCO | TXN_COMPLETION | 1046.79ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 16:18:11 | VAS-1792336690-517A11DC2E8E | AGGREGATOR | TXN_COMPLETION | 421.11ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 16:18:11 | VAS-1792336690-517A11DC2E8E | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 16:17:56 | VAS-1792336675-4639572A9F45 | AGGREGATOR | TXN_COMPLETION | 1226.86ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 16:17:56 | VAS-1792336675-4639572A9F45 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 16:17:41 | VAS-1792336660-903E7A174B22 | AGGREGATOR | TXN_COMPLETION | 409.83ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 16:17:41 | VAS-1792336660-903E7A174B22 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | NexBridge | 9Mobile |