SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260930-1425 | Sep 30 | MTN | Success Rate | 95.0% | 93.9% | 155 | QUEUED | CLOSED |
| SLB-20260930-1424 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.6% | 144 | QUEUED | CLOSED |
| SLB-20260930-1423 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 144 | QUEUED | CLOSED |
| SLB-20260930-1422 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.8% | 158 | QUEUED | CLOSED |
| SLB-20260930-1421 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.8% | 135 | QUEUED | CLOSED |
| SLB-20260930-1420 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.9% | 137 | QUEUED | CLOSED |
| SLB-20260930-1419 | Sep 30 | Glo | Success Rate | 95.0% | 94.3% | 146 | QUEUED | CLOSED |
| SLB-20260930-1418 | Sep 30 | Airtel | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260930-1417 | Sep 30 | MTN | Success Rate | 95.0% | 93.9% | 157 | QUEUED | CLOSED |
| SLB-20260930-1416 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.5% | 148 | QUEUED | CLOSED |
| SLB-20260930-1415 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 142 | QUEUED | CLOSED |
| SLB-20260930-1414 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.8% | 160 | QUEUED | CLOSED |
| SLB-20260930-1413 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.8% | 136 | QUEUED | CLOSED |
| SLB-20260930-1412 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.6% | 143 | QUEUED | CLOSED |
| SLB-20260930-1411 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20260930-1410 | Sep 30 | Airtel | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260930-1409 | Sep 30 | MTN | Success Rate | 95.0% | 94.0% | 154 | QUEUED | CLOSED |
| SLB-20260930-1408 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.4% | 152 | QUEUED | CLOSED |
| SLB-20260930-1407 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 147 | QUEUED | CLOSED |
| SLB-20260930-1406 | Sep 30 | NexBridge | Success Rate | 95.0% | 93.8% | 161 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:59:44 | VAS-1792252782-116924D3D487 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 16:59:28 | VAS-1792252767-8A6321AF9ED5 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 16:59:23 | VAS-1792252763-A11A23544C0A | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 16:59:13 | VAS-1792252753-24925F741500 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 16:59:10 | VAS-1792252748-32388C730229 | TELCO | TXN_COMPLETION | 1402.27ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 16:59:10 | VAS-1792252748-32388C730229 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 16:59:04 | VAS-1792252743-D075572F8F26 | AGGREGATOR | TXN_COMPLETION | 1141.48ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:59:04 | VAS-1792252743-D075572F8F26 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:58:58 | VAS-1792252738-3B20787E2825 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 16:58:54 | VAS-1792252733-01CBDCCBBDCE | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 16:58:51 | VAS-1792252728-74C01364F9A2 | TELCO | TXN_COMPLETION | 2276.38ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 16:58:51 | VAS-1792252728-74C01364F9A2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 16:58:45 | VAS-1792252723-C60906C44C3F | TELCO | TXN_COMPLETION | 1228.03ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 16:58:40 | VAS-1792252718-C95F40167270 | AGGREGATOR | TXN_COMPLETION | 1700.70ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 16:58:30 | VAS-1792252709-C6DDCAB615C6 | TELCO | TXN_COMPLETION | 725.87ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 16:58:30 | VAS-1792252709-C6DDCAB615C6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 16:58:09 | VAS-1792252689-DE08F95127A5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 16:58:06 | VAS-1792252684-6EE05FEAC91B | AGGREGATOR | TXN_COMPLETION | 2113.19ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 16:58:06 | VAS-1792252684-6EE05FEAC91B | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 16:57:56 | VAS-1792252674-E1257E272899 | AGGREGATOR | TXN_COMPLETION | 1066.34ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |