SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260930-1405 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20260930-1404 | Sep 30 | Glo | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20260930-1403 | Sep 30 | Airtel | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260930-1402 | Sep 30 | MTN | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20260930-1401 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.5% | 149 | QUEUED | CLOSED |
| SLB-20260930-1400 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20260930-1399 | Sep 30 | NexBridge | Success Rate | 95.0% | 94.0% | 156 | QUEUED | CLOSED |
| SLB-20260930-1398 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.9% | 135 | QUEUED | CLOSED |
| SLB-20260930-1397 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.7% | 142 | QUEUED | CLOSED |
| SLB-20260930-1396 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20260930-1395 | Sep 30 | Airtel | Success Rate | 95.0% | 94.6% | 144 | QUEUED | CLOSED |
| SLB-20260930-1394 | Sep 30 | MTN | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20260930-1393 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.4% | 154 | QUEUED | CLOSED |
| SLB-20260930-1392 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20260930-1391 | Sep 30 | NexBridge | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20260930-1390 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.7% | 140 | QUEUED | CLOSED |
| SLB-20260930-1389 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20260930-1388 | Sep 30 | Glo | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20260930-1387 | Sep 30 | Airtel | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20260930-1386 | Sep 30 | MTN | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:37:53 | VAS-1792309070-B86B6E7313A2 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 08:37:22 | VAS-1792309041-476D8E4D2991 | TELCO | TXN_COMPLETION | 998.65ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 08:37:22 | VAS-1792309041-476D8E4D2991 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 08:37:16 | VAS-1792309033-9632EAACE663 | TELCO | TXN_COMPLETION | 2470.68ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 08:37:16 | VAS-1792309033-9632EAACE663 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 08:37:08 | VAS-1792309026-D898A2E1F20F | AGGREGATOR | TXN_COMPLETION | 2338.94ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 08:37:00 | VAS-1791050471-AC491A73BF65 | AGGREGATOR | TXN_COMPLETION | 721.79ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:37:00 | VAS-1791050471-AC491A73BF65 | MERCHANT | TXN_COMPLETION | 1258559.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:37:00 | VAS-1792309018-DB05CA2CD1E7 | AGGREGATOR | TXN_COMPLETION | 1593.81ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:36:37 | VAS-1792308996-15E3A0360575 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:36:29 | VAS-1792308989-FD86991548F3 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 08:36:15 | VAS-1792308974-5C8B651EAC49 | TELCO | TXN_COMPLETION | 1095.91ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 08:36:15 | VAS-1792308974-5C8B651EAC49 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 08:36:07 | VAS-1792308967-F980A9A131FC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 08:35:38 | VAS-1792308937-6207BA8C6DDD | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 08:35:30 | VAS-1792308929-09A12AFEDA8D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 08:35:17 | VAS-1792308915-B17E59CA9825 | AGGREGATOR | TXN_COMPLETION | 1551.81ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:35:17 | VAS-1792308915-B17E59CA9825 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:35:08 | VAS-1792308907-52B2690730C0 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 08:35:04 | VAS-1792308900-381AFECC1CFE | TELCO | TXN_COMPLETION | 2591.03ms | 500.00ms | FirstBank | Telcos Direct | Airtel |