SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260930-1405 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20260930-1404 | Sep 30 | Glo | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20260930-1403 | Sep 30 | Airtel | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260930-1402 | Sep 30 | MTN | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20260930-1401 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.5% | 149 | QUEUED | CLOSED |
| SLB-20260930-1400 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20260930-1399 | Sep 30 | NexBridge | Success Rate | 95.0% | 94.0% | 156 | QUEUED | CLOSED |
| SLB-20260930-1398 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.9% | 135 | QUEUED | CLOSED |
| SLB-20260930-1397 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.7% | 142 | QUEUED | CLOSED |
| SLB-20260930-1396 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20260930-1395 | Sep 30 | Airtel | Success Rate | 95.0% | 94.6% | 144 | QUEUED | CLOSED |
| SLB-20260930-1394 | Sep 30 | MTN | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20260930-1393 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.4% | 154 | QUEUED | CLOSED |
| SLB-20260930-1392 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20260930-1391 | Sep 30 | NexBridge | Success Rate | 95.0% | 94.0% | 155 | QUEUED | CLOSED |
| SLB-20260930-1390 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.7% | 140 | QUEUED | CLOSED |
| SLB-20260930-1389 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20260930-1388 | Sep 30 | Glo | Success Rate | 95.0% | 94.1% | 152 | QUEUED | CLOSED |
| SLB-20260930-1387 | Sep 30 | Airtel | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20260930-1386 | Sep 30 | MTN | Success Rate | 95.0% | 93.9% | 163 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:26:13 | VAS-1792275970-4D0E8338C787 | MERCHANT | TXN_COMPLETION | 38.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:26:09 | VAS-1792275965-818E751F6538 | TELCO | TXN_COMPLETION | 2296.35ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:26:09 | VAS-1792275965-818E751F6538 | AGGREGATOR | TXN_COMPLETION | 1667.48ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:26:09 | VAS-1792275965-818E751F6538 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 23:26:01 | VAS-1792275960-D8A7A70EF4DB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:25:31 | VAS-1792275930-DDE8429C96B8 | AGGREGATOR | TXN_COMPLETION | 422.23ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:25:26 | VAS-1792275925-61B90F82B991 | TELCO | TXN_COMPLETION | 2380.40ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:25:26 | VAS-1792275925-61B90F82B991 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:25:11 | VAS-1792275911-F417766325C5 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 23:25:07 | VAS-1792275906-2DDE12768676 | AGGREGATOR | TXN_COMPLETION | 675.46ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:25:02 | VAS-1792275901-80911952DC8D | AGGREGATOR | TXN_COMPLETION | 423.29ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 23:25:02 | VAS-1792275901-80911952DC8D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 23:24:54 | VAS-1792275891-CE851A84C108 | TELCO | TXN_COMPLETION | 2475.74ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:24:54 | VAS-1792275891-CE851A84C108 | AGGREGATOR | TXN_COMPLETION | 711.30ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:24:54 | VAS-1792275891-CE851A84C108 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 23:24:44 | VAS-1792275881-691A287213C6 | AGGREGATOR | TXN_COMPLETION | 2437.88ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 23:24:44 | VAS-1792275881-691A287213C6 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 23:24:39 | VAS-1792275876-CDEA10A43545 | AGGREGATOR | TXN_COMPLETION | 2149.33ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:24:39 | VAS-1792275876-CDEA10A43545 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 23:23:59 | VAS-1792275837-380D1A40108A | TELCO | TXN_COMPLETION | 1519.77ms | 500.00ms | Opay | Telcos Direct | Airtel |