SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260930-1365 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260930-1364 | Sep 30 | Glo | Success Rate | 95.0% | 94.1% | 157 | QUEUED | CLOSED |
| SLB-20260930-1363 | Sep 30 | Airtel | Success Rate | 95.0% | 94.1% | 160 | QUEUED | CLOSED |
| SLB-20260930-1362 | Sep 30 | MTN | Success Rate | 95.0% | 93.9% | 164 | QUEUED | CLOSED |
| SLB-20260930-1361 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.3% | 157 | QUEUED | CLOSED |
| SLB-20260930-1360 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 161 | QUEUED | CLOSED |
| SLB-20260930-1359 | Sep 30 | NexBridge | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20260930-1358 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.6% | 142 | QUEUED | CLOSED |
| SLB-20260930-1357 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.5% | 147 | QUEUED | CLOSED |
| SLB-20260930-1356 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20260930-1355 | Sep 30 | Airtel | Success Rate | 95.0% | 94.2% | 154 | QUEUED | CLOSED |
| SLB-20260930-1354 | Sep 30 | MTN | Success Rate | 95.0% | 94.2% | 158 | QUEUED | CLOSED |
| SLB-20260930-1353 | Sep 30 | Telcos Direct | Success Rate | 95.0% | 94.5% | 153 | QUEUED | CLOSED |
| SLB-20260930-1352 | Sep 30 | Cordis Telcom | Success Rate | 95.0% | 93.8% | 163 | QUEUED | CLOSED |
| SLB-20260930-1351 | Sep 30 | NexBridge | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20260930-1350 | Sep 30 | Primus VAS | Success Rate | 95.0% | 94.9% | 137 | QUEUED | CLOSED |
| SLB-20260930-1349 | Sep 30 | 9Mobile | Success Rate | 95.0% | 94.6% | 146 | QUEUED | CLOSED |
| SLB-20260930-1348 | Sep 30 | Glo | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20260930-1347 | Sep 30 | Airtel | Success Rate | 95.0% | 94.2% | 152 | QUEUED | CLOSED |
| SLB-20260930-1346 | Sep 30 | MTN | Success Rate | 95.0% | 94.3% | 155 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:02:31 | VAS-1792288949-C0E8C935E10B | TELCO | TXN_COMPLETION | 1819.61ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 03:02:20 | VAS-1792288939-CC034A12B828 | AGGREGATOR | TXN_COMPLETION | 401.23ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:02:17 | VAS-1792288934-D869B381AF84 | AGGREGATOR | TXN_COMPLETION | 2256.74ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 03:02:17 | VAS-1792288934-D869B381AF84 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 03:02:06 | VAS-1792288924-BC5575D9ED7A | TELCO | TXN_COMPLETION | 848.10ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 03:02:06 | VAS-1792288924-BC5575D9ED7A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 03:02:00 | VAS-1792288919-80561F832056 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 03:01:50 | VAS-1792288910-5FA015AAABE4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 03:01:46 | VAS-1792288905-36B91C9E1880 | AGGREGATOR | TXN_COMPLETION | 433.68ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 03:01:46 | VAS-1792288905-36B91C9E1880 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 03:01:41 | VAS-1792288900-94F83CDAD180 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:01:29 | VAS-1792288885-F882D2AF841C | TELCO | TXN_COMPLETION | 2432.42ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:01:29 | VAS-1792288885-F882D2AF841C | AGGREGATOR | TXN_COMPLETION | 1352.28ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:01:29 | VAS-1792288885-F882D2AF841C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:01:11 | VAS-1792288870-0281B230584E | AGGREGATOR | TXN_COMPLETION | 419.87ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:01:11 | VAS-1792288870-0281B230584E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:01:07 | VAS-1792288866-09055B985A4D | TELCO | TXN_COMPLETION | 1540.31ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 03:01:07 | VAS-1792288866-09055B985A4D | AGGREGATOR | TXN_COMPLETION | 414.94ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 03:00:58 | VAS-1792288856-7D4C9072F0DC | TELCO | TXN_COMPLETION | 881.80ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 03:00:58 | VAS-1792288856-7D4C9072F0DC | AGGREGATOR | TXN_COMPLETION | 1022.90ms | 400.00ms | Palmpay | Primus VAS | Glo |