SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260930-1325 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20260930-1324 | Sep 30 | Airtel | Success Rate | 95.0% | 94.0% | 156 | QUEUED | CLOSED |
| SLB-20260930-1323 | Sep 30 | MTN | Success Rate | 95.0% | 94.7% | 147 | QUEUED | CLOSED |
| SLB-20260929-1322 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.5% | 151 | QUEUED | OPEN |
| SLB-20260929-1321 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 163 | QUEUED | OPEN |
| SLB-20260929-1320 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.5% | 146 | QUEUED | OPEN |
| SLB-20260929-1319 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 138 | QUEUED | OPEN |
| SLB-20260929-1318 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.8% | 142 | QUEUED | OPEN |
| SLB-20260929-1317 | Sep 29 | Glo | Success Rate | 95.0% | 94.3% | 154 | QUEUED | OPEN |
| SLB-20260929-1316 | Sep 29 | Airtel | Success Rate | 95.0% | 93.9% | 157 | QUEUED | OPEN |
| SLB-20260929-1315 | Sep 29 | MTN | Success Rate | 95.0% | 94.8% | 144 | QUEUED | OPEN |
| SLB-20260929-1314 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20260929-1313 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20260929-1312 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20260929-1311 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 139 | QUEUED | CLOSED |
| SLB-20260929-1310 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.9% | 139 | QUEUED | CLOSED |
| SLB-20260929-1309 | Sep 29 | Glo | Success Rate | 95.0% | 94.4% | 150 | QUEUED | CLOSED |
| SLB-20260929-1308 | Sep 29 | Airtel | Success Rate | 95.0% | 93.7% | 164 | QUEUED | CLOSED |
| SLB-20260929-1307 | Sep 29 | MTN | Success Rate | 95.0% | 94.7% | 145 | QUEUED | CLOSED |
| SLB-20260929-1306 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:26:41 | VAS-1792294000-F82DF7610D96 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 04:26:36 | VAS-1792293995-839364B76358 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:26:27 | VAS-1792293986-641DC55B5A69 | TELCO | TXN_COMPLETION | 991.14ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 04:26:22 | VAS-1792293981-72A2D36FAC9C | AGGREGATOR | TXN_COMPLETION | 875.56ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 04:26:18 | VAS-1792293976-07E3AB02C899 | TELCO | TXN_COMPLETION | 1904.18ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:26:18 | VAS-1792293976-07E3AB02C899 | AGGREGATOR | TXN_COMPLETION | 462.48ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:26:18 | VAS-1792293976-07E3AB02C899 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:26:13 | VAS-1792293971-0D01688BE20D | TELCO | TXN_COMPLETION | 1560.50ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 04:26:13 | VAS-1792293971-0D01688BE20D | AGGREGATOR | TXN_COMPLETION | 772.06ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 04:26:13 | VAS-1792293971-0D01688BE20D | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 04:26:07 | VAS-1792293966-51872B7ED7FF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 04:26:03 | VAS-1792293961-5A1C421FBDA4 | TELCO | TXN_COMPLETION | 1577.85ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:25:57 | VAS-1792293956-F6D308454659 | AGGREGATOR | TXN_COMPLETION | 1039.83ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 04:25:57 | VAS-1792293956-F6D308454659 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 04:25:44 | VAS-1792293941-BF7DD8CA7A91 | AGGREGATOR | TXN_COMPLETION | 2525.91ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 04:25:39 | VAS-1792293936-7E0C882BDE18 | TELCO | TXN_COMPLETION | 886.28ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:25:39 | VAS-1792293936-7E0C882BDE18 | AGGREGATOR | TXN_COMPLETION | 1760.76ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:25:34 | VAS-1792293933-01DF44330535 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 04:25:33 | VAS-1792293933-511AE0E0B402 | TELCO | TXN_COMPLETION | 1010.43ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 04:25:33 | VAS-1792293933-511AE0E0B402 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Glo |