SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260930-1325 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20260930-1324 | Sep 30 | Airtel | Success Rate | 95.0% | 94.0% | 156 | QUEUED | CLOSED |
| SLB-20260930-1323 | Sep 30 | MTN | Success Rate | 95.0% | 94.7% | 147 | QUEUED | CLOSED |
| SLB-20260929-1322 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.5% | 151 | QUEUED | OPEN |
| SLB-20260929-1321 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 163 | QUEUED | OPEN |
| SLB-20260929-1320 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.5% | 146 | QUEUED | OPEN |
| SLB-20260929-1319 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 138 | QUEUED | OPEN |
| SLB-20260929-1318 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.8% | 142 | QUEUED | OPEN |
| SLB-20260929-1317 | Sep 29 | Glo | Success Rate | 95.0% | 94.3% | 154 | QUEUED | OPEN |
| SLB-20260929-1316 | Sep 29 | Airtel | Success Rate | 95.0% | 93.9% | 157 | QUEUED | OPEN |
| SLB-20260929-1315 | Sep 29 | MTN | Success Rate | 95.0% | 94.8% | 144 | QUEUED | OPEN |
| SLB-20260929-1314 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20260929-1313 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20260929-1312 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20260929-1311 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 139 | QUEUED | CLOSED |
| SLB-20260929-1310 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.9% | 139 | QUEUED | CLOSED |
| SLB-20260929-1309 | Sep 29 | Glo | Success Rate | 95.0% | 94.4% | 150 | QUEUED | CLOSED |
| SLB-20260929-1308 | Sep 29 | Airtel | Success Rate | 95.0% | 93.7% | 164 | QUEUED | CLOSED |
| SLB-20260929-1307 | Sep 29 | MTN | Success Rate | 95.0% | 94.7% | 145 | QUEUED | CLOSED |
| SLB-20260929-1306 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:46:16 | VAS-1792255574-F050D935DB34 | TELCO | TXN_COMPLETION | 1995.52ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:46:16 | VAS-1792255574-F050D935DB34 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 17:46:10 | VAS-1792255569-67B3686CA0D2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 17:46:05 | VAS-1792255564-FA77E164DF77 | TELCO | TXN_COMPLETION | 721.77ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:46:05 | VAS-1792255564-FA77E164DF77 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:46:02 | VAS-1792255559-12902B28D08C | TELCO | TXN_COMPLETION | 2434.84ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:46:02 | VAS-1792255559-12902B28D08C | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 17:45:55 | VAS-1792255554-27438891B56A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 17:45:51 | VAS-1792255549-D78E217AA5B4 | AGGREGATOR | TXN_COMPLETION | 1558.79ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 17:45:36 | VAS-1792255535-2CD4384B619A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 17:45:32 | VAS-1792255530-BE9DD389BC7F | AGGREGATOR | TXN_COMPLETION | 1658.97ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 17:45:32 | VAS-1792255530-BE9DD389BC7F | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 17:45:29 | VAS-1792255525-6AC94AE785E6 | TELCO | TXN_COMPLETION | 1259.67ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:45:29 | VAS-1792255525-6AC94AE785E6 | AGGREGATOR | TXN_COMPLETION | 2573.24ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:45:29 | VAS-1792255525-6AC94AE785E6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:45:24 | VAS-1792255524-8D5B092A591F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 17:45:24 | VAS-1792255523-10BA51E97124 | TELCO | TXN_COMPLETION | 1825.09ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 17:45:24 | VAS-1792255523-10BA51E97124 | AGGREGATOR | TXN_COMPLETION | 2177.76ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 17:45:24 | VAS-1792255523-10BA51E97124 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 17:45:11 | VAS-1792255510-49048A62EED8 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |