SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260930-1325 | Sep 30 | Glo | Success Rate | 95.0% | 94.2% | 153 | QUEUED | CLOSED |
| SLB-20260930-1324 | Sep 30 | Airtel | Success Rate | 95.0% | 94.0% | 156 | QUEUED | CLOSED |
| SLB-20260930-1323 | Sep 30 | MTN | Success Rate | 95.0% | 94.7% | 147 | QUEUED | CLOSED |
| SLB-20260929-1322 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.5% | 151 | QUEUED | OPEN |
| SLB-20260929-1321 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 163 | QUEUED | OPEN |
| SLB-20260929-1320 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.5% | 146 | QUEUED | OPEN |
| SLB-20260929-1319 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 138 | QUEUED | OPEN |
| SLB-20260929-1318 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.8% | 142 | QUEUED | OPEN |
| SLB-20260929-1317 | Sep 29 | Glo | Success Rate | 95.0% | 94.3% | 154 | QUEUED | OPEN |
| SLB-20260929-1316 | Sep 29 | Airtel | Success Rate | 95.0% | 93.9% | 157 | QUEUED | OPEN |
| SLB-20260929-1315 | Sep 29 | MTN | Success Rate | 95.0% | 94.8% | 144 | QUEUED | OPEN |
| SLB-20260929-1314 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20260929-1313 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 161 | QUEUED | CLOSED |
| SLB-20260929-1312 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.4% | 149 | QUEUED | CLOSED |
| SLB-20260929-1311 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 139 | QUEUED | CLOSED |
| SLB-20260929-1310 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.9% | 139 | QUEUED | CLOSED |
| SLB-20260929-1309 | Sep 29 | Glo | Success Rate | 95.0% | 94.4% | 150 | QUEUED | CLOSED |
| SLB-20260929-1308 | Sep 29 | Airtel | Success Rate | 95.0% | 93.7% | 164 | QUEUED | CLOSED |
| SLB-20260929-1307 | Sep 29 | MTN | Success Rate | 95.0% | 94.7% | 145 | QUEUED | CLOSED |
| SLB-20260929-1306 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:31:26 | VAS-1792254685-F9F57A77FA7A | TELCO | TXN_COMPLETION | 1623.90ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 17:31:22 | VAS-1792254680-AD55F2E7682E | TELCO | TXN_COMPLETION | 2372.08ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 17:31:22 | VAS-1792254680-AD55F2E7682E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 17:31:13 | VAS-1792254670-866D6C43997E | TELCO | TXN_COMPLETION | 1653.99ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:31:13 | VAS-1792254670-866D6C43997E | AGGREGATOR | TXN_COMPLETION | 1802.88ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:31:13 | VAS-1792254670-866D6C43997E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:31:03 | VAS-1792254660-DB74598272E5 | TELCO | TXN_COMPLETION | 2355.36ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 17:31:03 | VAS-1792254660-DB74598272E5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 17:30:52 | VAS-1792254650-47075371A3CB | AGGREGATOR | TXN_COMPLETION | 1145.41ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 17:30:52 | VAS-1792254650-47075371A3CB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 17:30:23 | VAS-1792254621-208A132BDD3B | AGGREGATOR | TXN_COMPLETION | 1770.80ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 17:30:23 | VAS-1792254621-208A132BDD3B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 17:30:19 | VAS-1792254616-8CAFE1827341 | TELCO | TXN_COMPLETION | 2572.07ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 17:30:03 | VAS-1792254602-0942E86EA323 | AGGREGATOR | TXN_COMPLETION | 791.95ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 17:29:53 | VAS-1792254591-5F85AAE45442 | AGGREGATOR | TXN_COMPLETION | 1350.15ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 17:29:49 | VAS-1792254586-FC214BC0C352 | TELCO | TXN_COMPLETION | 2093.89ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 17:29:44 | VAS-1792254581-50E5CE664E71 | TELCO | TXN_COMPLETION | 1794.53ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:29:34 | VAS-1792254572-1678AFAF1985 | TELCO | TXN_COMPLETION | 2529.71ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:29:34 | VAS-1792254572-1678AFAF1985 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:29:24 | VAS-1792254562-7518EBE6323A | TELCO | TXN_COMPLETION | 1963.93ms | 500.00ms | Union Bank | Primus VAS | MTN |