SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260929-1305 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 160 | QUEUED | CLOSED |
| SLB-20260929-1304 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.4% | 147 | QUEUED | CLOSED |
| SLB-20260929-1303 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 137 | QUEUED | CLOSED |
| SLB-20260929-1302 | Sep 29 | Glo | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20260929-1301 | Sep 29 | Airtel | Success Rate | 95.0% | 93.8% | 159 | QUEUED | CLOSED |
| SLB-20260929-1300 | Sep 29 | MTN | Success Rate | 95.0% | 94.8% | 144 | QUEUED | CLOSED |
| SLB-20260929-1299 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20260929-1298 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 160 | QUEUED | CLOSED |
| SLB-20260929-1297 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20260929-1296 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.7% | 140 | QUEUED | CLOSED |
| SLB-20260929-1295 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20260929-1294 | Sep 29 | Glo | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20260929-1293 | Sep 29 | Airtel | Success Rate | 95.0% | 93.8% | 162 | QUEUED | CLOSED |
| SLB-20260929-1292 | Sep 29 | MTN | Success Rate | 95.0% | 94.6% | 148 | QUEUED | CLOSED |
| SLB-20260929-1291 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.4% | 150 | QUEUED | CLOSED |
| SLB-20260929-1290 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 155 | QUEUED | CLOSED |
| SLB-20260929-1289 | Sep 29 | NexBridge | Success Rate | 95.0% | 93.8% | 162 | QUEUED | CLOSED |
| SLB-20260929-1288 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.6% | 142 | QUEUED | CLOSED |
| SLB-20260929-1287 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 142 | QUEUED | CLOSED |
| SLB-20260929-1286 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 157 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:32:04 | VAS-1792290723-2B72168AFD04 | AGGREGATOR | TXN_COMPLETION | 400.21ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 03:32:01 | VAS-1792290718-552FA70766CB | TELCO | TXN_COMPLETION | 2312.62ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 03:32:01 | VAS-1792290718-552FA70766CB | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 03:31:56 | VAS-1792290713-D4B0A904DC9D | TELCO | TXN_COMPLETION | 1143.76ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:31:56 | VAS-1792290713-D4B0A904DC9D | AGGREGATOR | TXN_COMPLETION | 1372.26ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:31:56 | VAS-1792290713-D4B0A904DC9D | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:31:41 | VAS-1792290699-C19D69BE4ABA | AGGREGATOR | TXN_COMPLETION | 1909.05ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 03:31:34 | VAS-1792290694-116DD6593D48 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:31:22 | VAS-1792290679-0E81A50628B1 | TELCO | TXN_COMPLETION | 918.32ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 03:31:22 | VAS-1792290679-0E81A50628B1 | AGGREGATOR | TXN_COMPLETION | 1966.10ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 03:31:22 | VAS-1792290679-0E81A50628B1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 03:31:15 | VAS-1792290674-97F53754683A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 03:30:56 | VAS-1792290654-0D6F1278969F | AGGREGATOR | TXN_COMPLETION | 1261.99ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 03:30:51 | VAS-1792290649-E2813320AA92 | TELCO | TXN_COMPLETION | 948.75ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:30:40 | VAS-1792290640-B40181D6002C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 03:30:03 | VAS-1792290600-89BAD35D2569 | TELCO | TXN_COMPLETION | 1977.88ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 03:29:51 | VAS-1792290591-68D1F80D89C7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:29:38 | VAS-1791880047-7987AD94D2F0 | AGGREGATOR | TXN_COMPLETION | 2218.88ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 03:29:38 | VAS-1791880047-7987AD94D2F0 | MERCHANT | TXN_COMPLETION | 410532.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 03:29:38 | VAS-1792290576-EC16B2D57893 | AGGREGATOR | TXN_COMPLETION | 1734.60ms | 400.00ms | GTBank | NexBridge | Airtel |