SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260929-1305 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 160 | QUEUED | CLOSED |
| SLB-20260929-1304 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.4% | 147 | QUEUED | CLOSED |
| SLB-20260929-1303 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 137 | QUEUED | CLOSED |
| SLB-20260929-1302 | Sep 29 | Glo | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20260929-1301 | Sep 29 | Airtel | Success Rate | 95.0% | 93.8% | 159 | QUEUED | CLOSED |
| SLB-20260929-1300 | Sep 29 | MTN | Success Rate | 95.0% | 94.8% | 144 | QUEUED | CLOSED |
| SLB-20260929-1299 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.6% | 147 | QUEUED | CLOSED |
| SLB-20260929-1298 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 160 | QUEUED | CLOSED |
| SLB-20260929-1297 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.1% | 156 | QUEUED | CLOSED |
| SLB-20260929-1296 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.7% | 140 | QUEUED | CLOSED |
| SLB-20260929-1295 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.8% | 140 | QUEUED | CLOSED |
| SLB-20260929-1294 | Sep 29 | Glo | Success Rate | 95.0% | 94.3% | 152 | QUEUED | CLOSED |
| SLB-20260929-1293 | Sep 29 | Airtel | Success Rate | 95.0% | 93.8% | 162 | QUEUED | CLOSED |
| SLB-20260929-1292 | Sep 29 | MTN | Success Rate | 95.0% | 94.6% | 148 | QUEUED | CLOSED |
| SLB-20260929-1291 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.4% | 150 | QUEUED | CLOSED |
| SLB-20260929-1290 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 155 | QUEUED | CLOSED |
| SLB-20260929-1289 | Sep 29 | NexBridge | Success Rate | 95.0% | 93.8% | 162 | QUEUED | CLOSED |
| SLB-20260929-1288 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.6% | 142 | QUEUED | CLOSED |
| SLB-20260929-1287 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 142 | QUEUED | CLOSED |
| SLB-20260929-1286 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 157 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:15:39 | VAS-1792286137-9F12079606EA | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 02:15:30 | VAS-1792286129-B7AEA5FFE86F | TELCO | TXN_COMPLETION | 740.19ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:30 | VAS-1792286129-B7AEA5FFE86F | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:29 | VAS-1792286129-FB921CE79AA3 | AGGREGATOR | TXN_COMPLETION | 1966.62ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:15:29 | VAS-1792286129-FB921CE79AA3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:15:14 | VAS-1792286113-C0684C765FB2 | AGGREGATOR | TXN_COMPLETION | 400.35ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:13 | VAS-1792286113-C0684C765FB2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:15:04 | VAS-1792286103-946859523158 | AGGREGATOR | TXN_COMPLETION | 508.93ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 02:15:04 | VAS-1792286103-946859523158 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 02:15:01 | VAS-1792286098-FE3B5157E706 | TELCO | TXN_COMPLETION | 2184.61ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:15:00 | VAS-1792286098-FE3B5157E706 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 02:14:54 | VAS-1792286093-E02B7AB02719 | TELCO | TXN_COMPLETION | 770.83ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 02:14:20 | VAS-1792286059-D219FF2404B2 | TELCO | TXN_COMPLETION | 1184.94ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:14 | VAS-1792286054-3DE520B485EB | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 02:14:12 | VAS-1792286049-825B962E1ABE | TELCO | TXN_COMPLETION | 2155.76ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:12 | VAS-1792286049-825B962E1ABE | AGGREGATOR | TXN_COMPLETION | 775.64ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:12 | VAS-1792286049-825B962E1ABE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 02:14:05 | VAS-1792286044-4781B04223B8 | AGGREGATOR | TXN_COMPLETION | 415.00ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:14:05 | VAS-1792286044-4781B04223B8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:13:56 | VAS-1792286034-4B19FDD53E6D | TELCO | TXN_COMPLETION | 1506.24ms | 500.00ms | Opay | Telcos Direct | MTN |