SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4505 | Oct 17 | Glo | Success Rate | 95.0% | 94.0% | 187 | QUEUED | CLOSED |
| SLB-20261017-4504 | Oct 17 | Airtel | Success Rate | 95.0% | 94.2% | 187 | QUEUED | CLOSED |
| SLB-20261017-4503 | Oct 17 | MTN | Success Rate | 95.0% | 93.4% | 208 | QUEUED | CLOSED |
| SLB-20261017-4502 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 216 | QUEUED | CLOSED |
| SLB-20261017-4501 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 180 | QUEUED | CLOSED |
| SLB-20261017-4500 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 208 | QUEUED | CLOSED |
| SLB-20261017-4499 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.6% | 210 | QUEUED | CLOSED |
| SLB-20261017-4498 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 228 | QUEUED | CLOSED |
| SLB-20261017-4497 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4496 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 188 | QUEUED | CLOSED |
| SLB-20261017-4495 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 202 | QUEUED | CLOSED |
| SLB-20261017-4494 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.4% | 210 | QUEUED | CLOSED |
| SLB-20261017-4493 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 185 | QUEUED | CLOSED |
| SLB-20261017-4492 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.2% | 213 | QUEUED | CLOSED |
| SLB-20261017-4491 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.4% | 215 | QUEUED | CLOSED |
| SLB-20261017-4490 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.0% | 224 | QUEUED | CLOSED |
| SLB-20261017-4489 | Oct 17 | Glo | Success Rate | 95.0% | 93.8% | 197 | QUEUED | CLOSED |
| SLB-20261017-4488 | Oct 17 | Airtel | Success Rate | 95.0% | 94.0% | 196 | QUEUED | CLOSED |
| SLB-20261017-4487 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 202 | QUEUED | CLOSED |
| SLB-20261017-4486 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 213 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:18:44 | VAS-1792289922-2D198C42A588 | TELCO | TXN_COMPLETION | 1726.02ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:18:44 | VAS-1792289922-2D198C42A588 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:18:38 | VAS-1792289917-80B929DE9F5E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:18:35 | VAS-1792289912-F0ABE9C40991 | AGGREGATOR | TXN_COMPLETION | 2502.45ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 03:18:28 | VAS-1792289908-868DC1C67F34 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:18:23 | VAS-1792289903-297BE2ECD635 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:18:20 | VAS-1792289898-B26763D4C68E | AGGREGATOR | TXN_COMPLETION | 1543.17ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:18:20 | VAS-1792289898-B26763D4C68E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:18:15 | VAS-1792289893-F3ABCB753508 | TELCO | TXN_COMPLETION | 1251.78ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:18:15 | VAS-1792289893-F3ABCB753508 | AGGREGATOR | TXN_COMPLETION | 1220.60ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:18:15 | VAS-1792289893-F3ABCB753508 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:18:10 | VAS-1792289888-D28F25DD73C9 | AGGREGATOR | TXN_COMPLETION | 2098.23ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:17:44 | VAS-1792289863-F05412C97E0A | TELCO | TXN_COMPLETION | 884.29ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:17:40 | VAS-1792289858-7F321917E5A8 | TELCO | TXN_COMPLETION | 1067.85ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 03:17:36 | VAS-1792289853-D02A511D6054 | AGGREGATOR | TXN_COMPLETION | 1726.52ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 03:17:26 | VAS-1792289844-827A2AFC0560 | TELCO | TXN_COMPLETION | 2059.24ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 03:17:26 | VAS-1792289844-827A2AFC0560 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 03:17:00 | VAS-1792289819-6CBC61FAD8D6 | AGGREGATOR | TXN_COMPLETION | 1162.19ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 03:17:00 | VAS-1792289819-6CBC61FAD8D6 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 03:16:56 | VAS-1792289814-ACA96B334E3E | AGGREGATOR | TXN_COMPLETION | 1499.80ms | 400.00ms | Palmpay | NexBridge | Glo |