SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4505 | Oct 17 | Glo | Success Rate | 95.0% | 94.0% | 187 | QUEUED | CLOSED |
| SLB-20261017-4504 | Oct 17 | Airtel | Success Rate | 95.0% | 94.2% | 187 | QUEUED | CLOSED |
| SLB-20261017-4503 | Oct 17 | MTN | Success Rate | 95.0% | 93.4% | 208 | QUEUED | CLOSED |
| SLB-20261017-4502 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.1% | 216 | QUEUED | CLOSED |
| SLB-20261017-4501 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 180 | QUEUED | CLOSED |
| SLB-20261017-4500 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.4% | 208 | QUEUED | CLOSED |
| SLB-20261017-4499 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.6% | 210 | QUEUED | CLOSED |
| SLB-20261017-4498 | Oct 17 | 9Mobile | Success Rate | 95.0% | 92.8% | 228 | QUEUED | CLOSED |
| SLB-20261017-4497 | Oct 17 | Glo | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4496 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 188 | QUEUED | CLOSED |
| SLB-20261017-4495 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 202 | QUEUED | CLOSED |
| SLB-20261017-4494 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.4% | 210 | QUEUED | CLOSED |
| SLB-20261017-4493 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 185 | QUEUED | CLOSED |
| SLB-20261017-4492 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.2% | 213 | QUEUED | CLOSED |
| SLB-20261017-4491 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.4% | 215 | QUEUED | CLOSED |
| SLB-20261017-4490 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.0% | 224 | QUEUED | CLOSED |
| SLB-20261017-4489 | Oct 17 | Glo | Success Rate | 95.0% | 93.8% | 197 | QUEUED | CLOSED |
| SLB-20261017-4488 | Oct 17 | Airtel | Success Rate | 95.0% | 94.0% | 196 | QUEUED | CLOSED |
| SLB-20261017-4487 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 202 | QUEUED | CLOSED |
| SLB-20261017-4486 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 213 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:15:20 | VAS-1792239311-CE5BC4AC0AF7 | AGGREGATOR | TXN_COMPLETION | 1309.25ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:15:20 | VAS-1792239311-CE5BC4AC0AF7 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:15:06 | VAS-1792239306-5A581694E6EE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 13:15:02 | VAS-1792239301-7E1F3B4CBBE0 | AGGREGATOR | TXN_COMPLETION | 667.26ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 13:14:08 | VAS-1792239247-731AFF5F6EAC | TELCO | TXN_COMPLETION | 1513.48ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 13:14:08 | VAS-1792239247-731AFF5F6EAC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 13:13:57 | VAS-1792239237-5876AF08AAFB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 13:13:43 | VAS-1792239222-6DEF9D8B3059 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 13:13:38 | VAS-1792239217-2D2B3D9AA096 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 13:13:33 | VAS-1792239212-AE8FE8ED4FCE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 13:13:29 | VAS-1792239207-AB7CC59817D0 | TELCO | TXN_COMPLETION | 1749.06ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 13:13:25 | VAS-1792239202-7EBA6522F59A | TELCO | TXN_COMPLETION | 1984.37ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 13:13:25 | VAS-1792239202-7EBA6522F59A | AGGREGATOR | TXN_COMPLETION | 405.82ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 13:13:25 | VAS-1792239202-7EBA6522F59A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 13:13:09 | VAS-1792239188-86AE54E05821 | TELCO | TXN_COMPLETION | 1252.67ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 13:13:04 | VAS-1792239183-230298DFCD15 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 13:13:01 | VAS-1792239178-AA374987E32E | AGGREGATOR | TXN_COMPLETION | 2507.64ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:13:01 | VAS-1792239178-AA374987E32E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:12:55 | VAS-1792239173-487B52E957A2 | AGGREGATOR | TXN_COMPLETION | 1802.70ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 13:12:55 | VAS-1792239173-487B52E957A2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Airtel |