SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260929-1225 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.0% | 138 | QUEUED | CLOSED |
| SLB-20260929-1224 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.2% | 143 | QUEUED | CLOSED |
| SLB-20260929-1223 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.5% | 136 | QUEUED | CLOSED |
| SLB-20260929-1222 | Sep 29 | Glo | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
| SLB-20260929-1221 | Sep 29 | Airtel | Success Rate | 95.0% | 93.8% | 147 | QUEUED | CLOSED |
| SLB-20260929-1220 | Sep 29 | MTN | Success Rate | 95.0% | 94.6% | 133 | QUEUED | CLOSED |
| SLB-20260929-1219 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.7% | 130 | QUEUED | CLOSED |
| SLB-20260929-1218 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 137 | QUEUED | CLOSED |
| SLB-20260929-1217 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.0% | 137 | QUEUED | CLOSED |
| SLB-20260929-1216 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.1% | 146 | QUEUED | CLOSED |
| SLB-20260929-1215 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.4% | 137 | QUEUED | CLOSED |
| SLB-20260929-1214 | Sep 29 | Glo | Success Rate | 95.0% | 94.4% | 135 | QUEUED | CLOSED |
| SLB-20260929-1213 | Sep 29 | Airtel | Success Rate | 95.0% | 93.7% | 148 | QUEUED | CLOSED |
| SLB-20260929-1212 | Sep 29 | MTN | Success Rate | 95.0% | 94.7% | 129 | QUEUED | CLOSED |
| SLB-20260929-1211 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.7% | 127 | QUEUED | CLOSED |
| SLB-20260929-1210 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 132 | QUEUED | CLOSED |
| SLB-20260929-1209 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.1% | 134 | QUEUED | CLOSED |
| SLB-20260929-1208 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.4% | 139 | QUEUED | CLOSED |
| SLB-20260929-1207 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.6% | 131 | QUEUED | CLOSED |
| SLB-20260929-1206 | Sep 29 | Glo | Success Rate | 95.0% | 94.2% | 137 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:15:51 | VAS-1792296949-AEC8E65B8DB7 | TELCO | TXN_COMPLETION | 1959.30ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 05:15:48 | VAS-1792296944-743022FAC9B6 | TELCO | TXN_COMPLETION | 2052.26ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:15:48 | VAS-1792296944-743022FAC9B6 | AGGREGATOR | TXN_COMPLETION | 1758.75ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:15:48 | VAS-1792296944-743022FAC9B6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:15:35 | VAS-1792296934-D5A951544E08 | TELCO | TXN_COMPLETION | 824.84ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:15:35 | VAS-1792296934-D5A951544E08 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:15:31 | VAS-1792296930-A58360199C36 | TELCO | TXN_COMPLETION | 690.52ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:15:31 | VAS-1792296930-A58360199C36 | AGGREGATOR | TXN_COMPLETION | 403.95ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:15:30 | VAS-1792296930-973F0F197E3E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:14:51 | VAS-1792296890-AC92FE1E9DCE | TELCO | TXN_COMPLETION | 1221.10ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:14:42 | VAS-1792296880-3F42257A6AF7 | AGGREGATOR | TXN_COMPLETION | 1885.71ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 05:14:42 | VAS-1792296880-3F42257A6AF7 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 05:14:32 | VAS-1792296870-7C608B422074 | AGGREGATOR | TXN_COMPLETION | 1878.59ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:14:28 | VAS-1792296866-5D4F981C0179 | AGGREGATOR | TXN_COMPLETION | 2306.21ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 05:14:28 | VAS-1792296866-5D4F981C0179 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 05:14:26 | VAS-1792296860-C4FBB1C854ED | TELCO | TXN_COMPLETION | 1515.28ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 05:14:26 | VAS-1792296860-C4FBB1C854ED | AGGREGATOR | TXN_COMPLETION | 2539.04ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 05:14:26 | VAS-1792296860-C4FBB1C854ED | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 05:14:01 | VAS-1792296841-F9AAB5FFF41C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 05:13:56 | VAS-1790379810-EC6DCFED9955 | MERCHANT | TXN_COMPLETION | 1917043.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |