SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260929-1205 | Sep 29 | Airtel | Success Rate | 95.0% | 94.1% | 139 | QUEUED | CLOSED |
| SLB-20260929-1204 | Sep 29 | MTN | Success Rate | 95.0% | 94.8% | 124 | QUEUED | CLOSED |
| SLB-20260929-1203 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 119 | QUEUED | CLOSED |
| SLB-20260929-1202 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 130 | QUEUED | CLOSED |
| SLB-20260929-1201 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.1% | 133 | QUEUED | CLOSED |
| SLB-20260929-1200 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.6% | 130 | QUEUED | CLOSED |
| SLB-20260929-1199 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.6% | 127 | QUEUED | CLOSED |
| SLB-20260929-1198 | Sep 29 | Glo | Success Rate | 95.0% | 94.3% | 135 | QUEUED | CLOSED |
| SLB-20260929-1197 | Sep 29 | Airtel | Success Rate | 95.0% | 94.3% | 133 | QUEUED | CLOSED |
| SLB-20260929-1196 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 118 | QUEUED | CLOSED |
| SLB-20260929-1195 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 129 | QUEUED | CLOSED |
| SLB-20260929-1194 | Sep 29 | NexBridge | Success Rate | 95.0% | 93.9% | 133 | QUEUED | CLOSED |
| SLB-20260929-1193 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.6% | 129 | QUEUED | CLOSED |
| SLB-20260929-1192 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.5% | 129 | QUEUED | CLOSED |
| SLB-20260929-1191 | Sep 29 | Glo | Success Rate | 95.0% | 94.2% | 134 | QUEUED | CLOSED |
| SLB-20260929-1190 | Sep 29 | Airtel | Success Rate | 95.0% | 94.4% | 128 | QUEUED | CLOSED |
| SLB-20260929-1189 | Sep 29 | MTN | Success Rate | 95.0% | 94.9% | 116 | QUEUED | CLOSED |
| SLB-20260929-1188 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.8% | 120 | QUEUED | CLOSED |
| SLB-20260929-1187 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 130 | QUEUED | CLOSED |
| SLB-20260929-1186 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.0% | 130 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:38:30 | VAS-1792273110-C186E4D9C405 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 22:38:28 | VAS-1792273105-1759B0F53BD3 | TELCO | TXN_COMPLETION | 2546.22ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:38:28 | VAS-1792273105-1759B0F53BD3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:38:17 | VAS-1792273095-EDD79372B8A6 | AGGREGATOR | TXN_COMPLETION | 1269.24ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:38:17 | VAS-1792273095-EDD79372B8A6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:38:07 | VAS-1792273085-645BC01BDBB1 | TELCO | TXN_COMPLETION | 1199.19ms | 500.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 22:38:07 | VAS-1792273085-645BC01BDBB1 | AGGREGATOR | TXN_COMPLETION | 410.91ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 22:37:56 | VAS-1792273075-6620EB6AD19C | AGGREGATOR | TXN_COMPLETION | 796.40ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 22:37:54 | VAS-1792273070-247C01FF893F | TELCO | TXN_COMPLETION | 1411.95ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 22:37:53 | VAS-1792273070-247C01FF893F | AGGREGATOR | TXN_COMPLETION | 1571.59ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 22:37:53 | VAS-1792273070-247C01FF893F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 22:37:48 | VAS-1792273066-D89408EC324D | TELCO | TXN_COMPLETION | 1776.61ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:37:48 | VAS-1792273066-D89408EC324D | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 22:37:41 | VAS-1792273061-F3E808B8E0A0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:37:23 | VAS-1792273036-9AEA533844EB | AGGREGATOR | TXN_COMPLETION | 407.22ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 22:37:12 | VAS-1792273031-E0EF3EEC6811 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:37:08 | VAS-1792273026-2949ECA61295 | AGGREGATOR | TXN_COMPLETION | 1390.30ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:37:08 | VAS-1792273026-2949ECA61295 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:36:54 | VAS-1792273011-D63E2E5CA1EE | AGGREGATOR | TXN_COMPLETION | 2311.08ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 22:36:54 | VAS-1792273011-D63E2E5CA1EE | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Telcos Direct | Glo |