SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260929-1185 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260929-1184 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.6% | 124 | QUEUED | CLOSED |
| SLB-20260929-1183 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 136 | QUEUED | CLOSED |
| SLB-20260929-1182 | Sep 29 | Airtel | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20260929-1181 | Sep 29 | MTN | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20260929-1180 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20260929-1179 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 128 | QUEUED | CLOSED |
| SLB-20260929-1178 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20260929-1177 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260929-1176 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20260929-1175 | Sep 29 | Glo | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20260929-1174 | Sep 29 | Airtel | Success Rate | 95.0% | 94.5% | 124 | QUEUED | CLOSED |
| SLB-20260929-1173 | Sep 29 | MTN | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20260929-1172 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 113 | QUEUED | CLOSED |
| SLB-20260929-1171 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260929-1170 | Sep 29 | NexBridge | Success Rate | 95.0% | 93.9% | 131 | QUEUED | CLOSED |
| SLB-20260929-1169 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20260929-1168 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260929-1167 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 131 | QUEUED | CLOSED |
| SLB-20260929-1166 | Sep 29 | Airtel | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:14:09 | VAS-1792311248-50E97341C276 | AGGREGATOR | TXN_COMPLETION | 1010.89ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 09:14:04 | VAS-1792311241-5ECC4E03B741 | TELCO | TXN_COMPLETION | 1933.77ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:14:04 | VAS-1792311241-5ECC4E03B741 | AGGREGATOR | TXN_COMPLETION | 1322.06ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:14:04 | VAS-1792311241-5ECC4E03B741 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 09:13:54 | VAS-1792311233-061E98D9596D | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:13:39 | VAS-1792311218-C21B591DB33B | AGGREGATOR | TXN_COMPLETION | 753.60ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 09:13:39 | VAS-1792311218-C21B591DB33B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 09:13:25 | VAS-1792311204-B9E268FE0B7C | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 09:13:17 | VAS-1792311196-0F1443C38E5B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 09:13:09 | VAS-1792311189-06690055CAB3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 09:13:03 | VAS-1792311182-4B7F4A03B075 | AGGREGATOR | TXN_COMPLETION | 475.67ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 09:12:49 | VAS-1792311167-4310B51EF32E | AGGREGATOR | TXN_COMPLETION | 2518.59ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 09:12:49 | VAS-1792311167-4310B51EF32E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 09:12:10 | VAS-1792311129-6558C6E120B9 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 09:12:04 | VAS-1792311122-ADE7FF960D5D | TELCO | TXN_COMPLETION | 1532.90ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 09:12:04 | VAS-1792311122-ADE7FF960D5D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 09:11:55 | VAS-1792311115-D9830A3DE947 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 09:11:48 | VAS-1792311107-3172B52204D0 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 09:11:33 | VAS-1792311092-A50EA18F7540 | AGGREGATOR | TXN_COMPLETION | 779.93ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 09:11:33 | VAS-1792311092-A50EA18F7540 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | MTN |