SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260929-1185 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260929-1184 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.6% | 124 | QUEUED | CLOSED |
| SLB-20260929-1183 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 136 | QUEUED | CLOSED |
| SLB-20260929-1182 | Sep 29 | Airtel | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20260929-1181 | Sep 29 | MTN | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20260929-1180 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20260929-1179 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 128 | QUEUED | CLOSED |
| SLB-20260929-1178 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20260929-1177 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260929-1176 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20260929-1175 | Sep 29 | Glo | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20260929-1174 | Sep 29 | Airtel | Success Rate | 95.0% | 94.5% | 124 | QUEUED | CLOSED |
| SLB-20260929-1173 | Sep 29 | MTN | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20260929-1172 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 113 | QUEUED | CLOSED |
| SLB-20260929-1171 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260929-1170 | Sep 29 | NexBridge | Success Rate | 95.0% | 93.9% | 131 | QUEUED | CLOSED |
| SLB-20260929-1169 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20260929-1168 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260929-1167 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 131 | QUEUED | CLOSED |
| SLB-20260929-1166 | Sep 29 | Airtel | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:02:17 | VAS-1792310537-93DE6ED610DA | AGGREGATOR | TXN_COMPLETION | 431.49ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 09:02:17 | VAS-1792310537-93DE6ED610DA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 09:02:12 | VAS-1792310529-BBF46DAC31C9 | TELCO | TXN_COMPLETION | 1719.96ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 09:02:12 | VAS-1792310529-BBF46DAC31C9 | AGGREGATOR | TXN_COMPLETION | 672.40ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 09:02:03 | VAS-1792310522-E2492A34661A | AGGREGATOR | TXN_COMPLETION | 530.35ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:02:03 | VAS-1792310522-E2492A34661A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:01:26 | VAS-1792310485-35BE973B1AA8 | TELCO | TXN_COMPLETION | 1144.41ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 09:01:26 | VAS-1792310485-35BE973B1AA8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 09:01:18 | VAS-1792310477-EA2D735FD91A | AGGREGATOR | TXN_COMPLETION | 735.10ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 09:01:18 | VAS-1792310477-EA2D735FD91A | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 09:00:56 | VAS-1792310455-890302FD1CCC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 09:00:50 | VAS-1792310448-C1321A61CAEC | TELCO | TXN_COMPLETION | 965.35ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 09:00:50 | VAS-1792310448-C1321A61CAEC | AGGREGATOR | TXN_COMPLETION | 883.79ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 09:00:50 | VAS-1792310448-C1321A61CAEC | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 09:00:42 | VAS-1792310440-556BB3CEDBC0 | AGGREGATOR | TXN_COMPLETION | 1537.98ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 09:00:42 | VAS-1792310440-556BB3CEDBC0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 09:00:06 | VAS-1792310405-E8966A59AE80 | AGGREGATOR | TXN_COMPLETION | 506.10ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 08:59:51 | VAS-1792310389-30D69303DEED | TELCO | TXN_COMPLETION | 1763.74ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 08:59:42 | VAS-1792310381-04CFA5E55B4D | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 08:59:29 | VAS-1792310366-6F35F922EE0B | AGGREGATOR | TXN_COMPLETION | 2378.01ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |