SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260929-1185 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260929-1184 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.6% | 124 | QUEUED | CLOSED |
| SLB-20260929-1183 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 136 | QUEUED | CLOSED |
| SLB-20260929-1182 | Sep 29 | Airtel | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20260929-1181 | Sep 29 | MTN | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20260929-1180 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20260929-1179 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 128 | QUEUED | CLOSED |
| SLB-20260929-1178 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20260929-1177 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260929-1176 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20260929-1175 | Sep 29 | Glo | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20260929-1174 | Sep 29 | Airtel | Success Rate | 95.0% | 94.5% | 124 | QUEUED | CLOSED |
| SLB-20260929-1173 | Sep 29 | MTN | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20260929-1172 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 113 | QUEUED | CLOSED |
| SLB-20260929-1171 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260929-1170 | Sep 29 | NexBridge | Success Rate | 95.0% | 93.9% | 131 | QUEUED | CLOSED |
| SLB-20260929-1169 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20260929-1168 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260929-1167 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 131 | QUEUED | CLOSED |
| SLB-20260929-1166 | Sep 29 | Airtel | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:39:53 | VAS-1792309189-018E5F6E0CA3 | TELCO | TXN_COMPLETION | 2074.21ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:39:53 | VAS-1792309189-018E5F6E0CA3 | AGGREGATOR | TXN_COMPLETION | 2130.58ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:39:53 | VAS-1792309189-018E5F6E0CA3 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:39:44 | VAS-1792309181-300F78A9B268 | AGGREGATOR | TXN_COMPLETION | 2537.81ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 08:39:44 | VAS-1792309181-300F78A9B268 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 08:39:34 | VAS-1792309174-6E0EB7CE1BF4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 08:39:27 | VAS-1792309166-EB5D2BC222F0 | TELCO | TXN_COMPLETION | 790.91ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 08:39:12 | VAS-1792309152-A8D9BC1CB226 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 08:39:07 | VAS-1792309144-8EFAF261364F | TELCO | TXN_COMPLETION | 1812.49ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:39:07 | VAS-1792309144-8EFAF261364F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 08:38:57 | VAS-1792309137-D15671946D42 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 08:38:44 | VAS-1792309122-1691FDE23B6A | TELCO | TXN_COMPLETION | 2022.16ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:38:44 | VAS-1792309122-1691FDE23B6A | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 08:38:30 | VAS-1792309107-2856F03D1252 | TELCO | TXN_COMPLETION | 2446.10ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 08:38:30 | VAS-1792309107-2856F03D1252 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 08:38:06 | VAS-1792309085-B1E494671232 | AGGREGATOR | TXN_COMPLETION | 1177.00ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 08:38:06 | VAS-1792309085-B1E494671232 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 08:37:59 | VAS-1792309078-AD5647E675F5 | TELCO | TXN_COMPLETION | 979.30ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:37:59 | VAS-1792309078-AD5647E675F5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:37:53 | VAS-1792309070-B86B6E7313A2 | AGGREGATOR | TXN_COMPLETION | 2229.74ms | 400.00ms | GTBank | NexBridge | Glo |