SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260929-1185 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260929-1184 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.6% | 124 | QUEUED | CLOSED |
| SLB-20260929-1183 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 136 | QUEUED | CLOSED |
| SLB-20260929-1182 | Sep 29 | Airtel | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20260929-1181 | Sep 29 | MTN | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20260929-1180 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20260929-1179 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 128 | QUEUED | CLOSED |
| SLB-20260929-1178 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20260929-1177 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260929-1176 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20260929-1175 | Sep 29 | Glo | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20260929-1174 | Sep 29 | Airtel | Success Rate | 95.0% | 94.5% | 124 | QUEUED | CLOSED |
| SLB-20260929-1173 | Sep 29 | MTN | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20260929-1172 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 113 | QUEUED | CLOSED |
| SLB-20260929-1171 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260929-1170 | Sep 29 | NexBridge | Success Rate | 95.0% | 93.9% | 131 | QUEUED | CLOSED |
| SLB-20260929-1169 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20260929-1168 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260929-1167 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 131 | QUEUED | CLOSED |
| SLB-20260929-1166 | Sep 29 | Airtel | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:19:10 | VAS-1792279145-613AA9349897 | TELCO | TXN_COMPLETION | 2511.77ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:19:10 | VAS-1792279145-613AA9349897 | AGGREGATOR | TXN_COMPLETION | 2194.31ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:19:10 | VAS-1792279145-613AA9349897 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 00:18:57 | VAS-1792279135-28913CC95B16 | AGGREGATOR | TXN_COMPLETION | 1567.64ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:18:57 | VAS-1792279135-28913CC95B16 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:18:33 | VAS-1792279111-5F7746484B82 | TELCO | TXN_COMPLETION | 2307.52ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:18:33 | VAS-1792279111-5F7746484B82 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 00:18:26 | VAS-1792279106-04385EF3E95F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 00:18:10 | VAS-1792279086-7D702899A722 | TELCO | TXN_COMPLETION | 1218.16ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 00:18:10 | VAS-1792279086-7D702899A722 | AGGREGATOR | TXN_COMPLETION | 2187.39ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 00:18:10 | VAS-1792279086-7D702899A722 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 00:17:54 | VAS-1792279071-8A0235BEAC71 | TELCO | TXN_COMPLETION | 1791.30ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 00:17:54 | VAS-1792279071-8A0235BEAC71 | AGGREGATOR | TXN_COMPLETION | 413.89ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 00:17:29 | VAS-1792279047-8F8EA164A07D | AGGREGATOR | TXN_COMPLETION | 1797.34ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:17:29 | VAS-1792279047-8F8EA164A07D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:17:19 | VAS-1792279037-D111AA867772 | TELCO | TXN_COMPLETION | 955.43ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:17:19 | VAS-1792279037-D111AA867772 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:17:13 | VAS-1792279032-4A245313345F | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:17:06 | VAS-1792279024-F9A922E0CB59 | TELCO | TXN_COMPLETION | 2053.12ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 00:17:06 | VAS-1792279024-F9A922E0CB59 | AGGREGATOR | TXN_COMPLETION | 543.94ms | 400.00ms | Palmpay | Telcos Direct | Glo |