SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260929-1185 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.8% | 123 | QUEUED | CLOSED |
| SLB-20260929-1184 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.6% | 124 | QUEUED | CLOSED |
| SLB-20260929-1183 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 136 | QUEUED | CLOSED |
| SLB-20260929-1182 | Sep 29 | Airtel | Success Rate | 95.0% | 94.4% | 126 | QUEUED | CLOSED |
| SLB-20260929-1181 | Sep 29 | MTN | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20260929-1180 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 115 | QUEUED | CLOSED |
| SLB-20260929-1179 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 128 | QUEUED | CLOSED |
| SLB-20260929-1178 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.1% | 128 | QUEUED | CLOSED |
| SLB-20260929-1177 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.7% | 123 | QUEUED | CLOSED |
| SLB-20260929-1176 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 122 | QUEUED | CLOSED |
| SLB-20260929-1175 | Sep 29 | Glo | Success Rate | 95.0% | 94.2% | 132 | QUEUED | CLOSED |
| SLB-20260929-1174 | Sep 29 | Airtel | Success Rate | 95.0% | 94.5% | 124 | QUEUED | CLOSED |
| SLB-20260929-1173 | Sep 29 | MTN | Success Rate | 95.0% | 94.9% | 114 | QUEUED | CLOSED |
| SLB-20260929-1172 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.9% | 113 | QUEUED | CLOSED |
| SLB-20260929-1171 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 130 | QUEUED | CLOSED |
| SLB-20260929-1170 | Sep 29 | NexBridge | Success Rate | 95.0% | 93.9% | 131 | QUEUED | CLOSED |
| SLB-20260929-1169 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.5% | 126 | QUEUED | CLOSED |
| SLB-20260929-1168 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.7% | 121 | QUEUED | CLOSED |
| SLB-20260929-1167 | Sep 29 | Glo | Success Rate | 95.0% | 94.1% | 131 | QUEUED | CLOSED |
| SLB-20260929-1166 | Sep 29 | Airtel | Success Rate | 95.0% | 94.2% | 129 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:36:44 | VAS-1792273002-15720E7643E5 | TELCO | TXN_COMPLETION | 2160.56ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 22:36:44 | VAS-1792273002-15720E7643E5 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 22:36:37 | VAS-1792272997-F75E977D794F | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 22:36:20 | VAS-1792272977-11737D294727 | AGGREGATOR | TXN_COMPLETION | 2328.51ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 22:36:20 | VAS-1792272977-11737D294727 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 22:36:14 | VAS-1792272972-972D28EBA4BE | AGGREGATOR | TXN_COMPLETION | 1841.97ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 22:36:14 | VAS-1792272972-972D28EBA4BE | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 22:36:00 | VAS-1792272957-5C4CF052FE26 | TELCO | TXN_COMPLETION | 1237.46ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 22:36:00 | VAS-1792272957-5C4CF052FE26 | AGGREGATOR | TXN_COMPLETION | 1212.17ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 22:35:55 | VAS-1792272953-21F60C148082 | TELCO | TXN_COMPLETION | 1800.73ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 22:35:48 | VAS-1792272948-6432E67E1732 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:35:33 | VAS-1792272933-F81475F4E276 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:35:27 | VAS-1792272927-188A34F69B1A | TELCO | TXN_COMPLETION | 1711.29ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 22:35:27 | VAS-1792272927-188A34F69B1A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 22:35:27 | VAS-1792272927-AC6F729D3465 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:35:15 | VAS-1792272913-87CF3197E060 | AGGREGATOR | TXN_COMPLETION | 1824.79ms | 400.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 22:35:15 | VAS-1792272913-87CF3197E060 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 22:35:10 | VAS-1792272908-A29FE277E2EB | TELCO | TXN_COMPLETION | 912.02ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 22:35:10 | VAS-1792272908-A29FE277E2EB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 22:35:04 | VAS-1792272904-349595643CB6 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | Telcos Direct | MTN |