SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260929-1145 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.4% | 124 | QUEUED | CLOSED |
| SLB-20260929-1144 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.5% | 120 | QUEUED | CLOSED |
| SLB-20260929-1143 | Sep 29 | Glo | Success Rate | 95.0% | 94.3% | 123 | QUEUED | CLOSED |
| SLB-20260929-1142 | Sep 29 | Airtel | Success Rate | 95.0% | 94.2% | 127 | QUEUED | CLOSED |
| SLB-20260929-1141 | Sep 29 | MTN | Success Rate | 95.0% | 94.7% | 111 | QUEUED | CLOSED |
| SLB-20260929-1140 | Sep 29 | Telcos Direct | Success Rate | 95.0% | 94.7% | 114 | QUEUED | CLOSED |
| SLB-20260929-1139 | Sep 29 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 119 | QUEUED | CLOSED |
| SLB-20260929-1138 | Sep 29 | NexBridge | Success Rate | 95.0% | 94.1% | 121 | QUEUED | CLOSED |
| SLB-20260929-1137 | Sep 29 | Primus VAS | Success Rate | 95.0% | 94.3% | 124 | QUEUED | CLOSED |
| SLB-20260929-1136 | Sep 29 | 9Mobile | Success Rate | 95.0% | 94.4% | 120 | QUEUED | CLOSED |
| SLB-20260929-1135 | Sep 29 | Glo | Success Rate | 95.0% | 94.3% | 123 | QUEUED | CLOSED |
| SLB-20260929-1134 | Sep 29 | Airtel | Success Rate | 95.0% | 94.2% | 125 | QUEUED | CLOSED |
| SLB-20260929-1133 | Sep 29 | MTN | Success Rate | 95.0% | 94.7% | 108 | QUEUED | CLOSED |
| SLB-20260928-1132 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.5% | 117 | QUEUED | OPEN |
| SLB-20260928-1131 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.5% | 116 | QUEUED | OPEN |
| SLB-20260928-1130 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.0% | 122 | QUEUED | OPEN |
| SLB-20260928-1129 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.3% | 123 | QUEUED | OPEN |
| SLB-20260928-1128 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.2% | 121 | QUEUED | OPEN |
| SLB-20260928-1127 | Sep 28 | Glo | Success Rate | 95.0% | 94.3% | 120 | QUEUED | OPEN |
| SLB-20260928-1126 | Sep 28 | Airtel | Success Rate | 95.0% | 94.0% | 129 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:25:14 | VAS-1792293912-B302053D59F0 | AGGREGATOR | TXN_COMPLETION | 1470.98ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 04:25:14 | VAS-1792293912-B302053D59F0 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 04:25:04 | VAS-1792293902-8DC40665A854 | TELCO | TXN_COMPLETION | 1122.13ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 04:25:04 | VAS-1792293902-8DC40665A854 | AGGREGATOR | TXN_COMPLETION | 456.57ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 04:25:04 | VAS-1792293902-8DC40665A854 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 04:24:56 | VAS-1792293892-44553000850D | TELCO | TXN_COMPLETION | 2062.72ms | 500.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 04:24:56 | VAS-1792293892-44553000850D | AGGREGATOR | TXN_COMPLETION | 1772.73ms | 400.00ms | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 04:24:56 | VAS-1792293892-44553000850D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 04:24:48 | VAS-1792293887-E9331FC2E23B | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:24:44 | VAS-1792293882-28564A753BD8 | AGGREGATOR | TXN_COMPLETION | 836.22ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 04:24:33 | VAS-1792293873-36FE46878259 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:24:28 | VAS-1792293868-C985E93E0633 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 04:24:26 | VAS-1792293866-6DFB02BF217E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 04:24:16 | VAS-1792293853-5425B051572F | TELCO | TXN_COMPLETION | 2282.69ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:24:10 | VAS-1792293848-303BC6B3F055 | AGGREGATOR | TXN_COMPLETION | 1346.87ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:24:10 | VAS-1792293848-303BC6B3F055 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:23:54 | VAS-1792293833-C1F6CC7CF5CE | TELCO | TXN_COMPLETION | 842.66ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 04:23:34 | VAS-1792293814-F632D00DE96A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 04:23:31 | VAS-1792293809-5F50C90BA3FC | TELCO | TXN_COMPLETION | 693.91ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 04:23:31 | VAS-1792293809-5F50C90BA3FC | AGGREGATOR | TXN_COMPLETION | 1416.40ms | 400.00ms | MoMo PSB | NexBridge | MTN |