SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260928-1125 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 106 | QUEUED | OPEN |
| SLB-20260928-1124 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20260928-1123 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20260928-1122 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20260928-1121 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.3% | 123 | QUEUED | CLOSED |
| SLB-20260928-1120 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20260928-1119 | Sep 28 | Glo | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20260928-1118 | Sep 28 | Airtel | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20260928-1117 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20260928-1116 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.3% | 118 | QUEUED | CLOSED |
| SLB-20260928-1115 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20260928-1114 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20260928-1113 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.3% | 121 | QUEUED | CLOSED |
| SLB-20260928-1112 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20260928-1111 | Sep 28 | Glo | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20260928-1110 | Sep 28 | Airtel | Success Rate | 95.0% | 93.9% | 129 | QUEUED | CLOSED |
| SLB-20260928-1109 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 103 | QUEUED | CLOSED |
| SLB-20260928-1108 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20260928-1107 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 116 | QUEUED | CLOSED |
| SLB-20260928-1106 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.8% | 100 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:47:01 | VAS-1792309618-8CBEEEC073A1 | AGGREGATOR | TXN_COMPLETION | 2153.89ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 08:47:00 | VAS-1792309618-8CBEEEC073A1 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 08:46:29 | VAS-1792309589-6A27E058C93E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 08:46:22 | VAS-1792309581-D39A90156E9F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 08:46:16 | VAS-1792309574-2788527E6B9C | TELCO | TXN_COMPLETION | 2257.78ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 08:46:16 | VAS-1792309574-2788527E6B9C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 08:45:53 | VAS-1792309552-1511D66F84CF | AGGREGATOR | TXN_COMPLETION | 1151.65ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:45:32 | VAS-1792309529-739D30AC993A | TELCO | TXN_COMPLETION | 2373.15ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 08:45:32 | VAS-1792309529-739D30AC993A | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 08:45:00 | VAS-1792148662-13DFB163FDAA | MERCHANT | TXN_COMPLETION | 160841.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 08:44:53 | VAS-1792309492-8802B060B01F | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 08:44:38 | VAS-1792309477-8ADC6B17E8AB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 08:44:27 | VAS-1792309463-9E9C9CF12926 | AGGREGATOR | TXN_COMPLETION | 416.00ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:44:10 | VAS-1792309448-5980FF58F75E | AGGREGATOR | TXN_COMPLETION | 1892.73ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-18 | 08:44:10 | VAS-1792309448-5980FF58F75E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-18 | 08:43:55 | VAS-1792309433-C80FF8DE2ECB | AGGREGATOR | TXN_COMPLETION | 1634.96ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 08:43:55 | VAS-1792309433-C80FF8DE2ECB | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 08:43:46 | VAS-1792309426-07AD6E859AEA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 08:43:32 | VAS-1792309411-A98C9477F025 | AGGREGATOR | TXN_COMPLETION | 1144.21ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:43:32 | VAS-1792309411-A98C9477F025 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |