SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260928-1125 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 106 | QUEUED | OPEN |
| SLB-20260928-1124 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20260928-1123 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20260928-1122 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20260928-1121 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.3% | 123 | QUEUED | CLOSED |
| SLB-20260928-1120 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20260928-1119 | Sep 28 | Glo | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20260928-1118 | Sep 28 | Airtel | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20260928-1117 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20260928-1116 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.3% | 118 | QUEUED | CLOSED |
| SLB-20260928-1115 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20260928-1114 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20260928-1113 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.3% | 121 | QUEUED | CLOSED |
| SLB-20260928-1112 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20260928-1111 | Sep 28 | Glo | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20260928-1110 | Sep 28 | Airtel | Success Rate | 95.0% | 93.9% | 129 | QUEUED | CLOSED |
| SLB-20260928-1109 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 103 | QUEUED | CLOSED |
| SLB-20260928-1108 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20260928-1107 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 116 | QUEUED | CLOSED |
| SLB-20260928-1106 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.8% | 100 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:20:59 | VAS-1792304458-A4297326A533 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 07:20:44 | VAS-1792304443-77DECDE848E5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:20:39 | VAS-1792304438-B7B8BA13BCAD | TELCO | TXN_COMPLETION | 688.79ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 07:20:34 | VAS-1792304433-D109A9E60543 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 07:20:24 | VAS-1792304424-4BE9FDA32A4A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 07:20:18 | VAS-1792304414-CA41254E9571 | TELCO | TXN_COMPLETION | 1362.64ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 07:20:18 | VAS-1792304414-CA41254E9571 | AGGREGATOR | TXN_COMPLETION | 2394.34ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 07:20:18 | VAS-1792304414-CA41254E9571 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 07:20:05 | VAS-1792304404-81BCBDFED8F0 | AGGREGATOR | TXN_COMPLETION | 446.85ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 07:20:05 | VAS-1792304404-81BCBDFED8F0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 07:19:56 | VAS-1791713854-24C57BB4FE4B | AGGREGATOR | TXN_COMPLETION | 1173.61ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 07:19:56 | VAS-1791713854-24C57BB4FE4B | MERCHANT | TXN_COMPLETION | 590547.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 07:19:55 | VAS-1792304394-FEAC3BECEA36 | AGGREGATOR | TXN_COMPLETION | 771.59ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 07:19:45 | VAS-1792304384-3BA2CB905D91 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 07:19:37 | VAS-1792304374-55FE02688406 | AGGREGATOR | TXN_COMPLETION | 2176.87ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 07:19:30 | VAS-1792304370-B7A5F3FC2D0A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 07:19:13 | VAS-1792304350-29943752E001 | TELCO | TXN_COMPLETION | 2381.02ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 07:19:01 | VAS-1792304340-F2962F28F80C | AGGREGATOR | TXN_COMPLETION | 812.60ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 07:19:01 | VAS-1792304340-F2962F28F80C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 07:18:56 | VAS-1792304335-81568255D7DB | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | GTBank | Telcos Direct | MTN |