SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260928-1125 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 106 | QUEUED | OPEN |
| SLB-20260928-1124 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20260928-1123 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20260928-1122 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20260928-1121 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.3% | 123 | QUEUED | CLOSED |
| SLB-20260928-1120 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20260928-1119 | Sep 28 | Glo | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20260928-1118 | Sep 28 | Airtel | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20260928-1117 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20260928-1116 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.3% | 118 | QUEUED | CLOSED |
| SLB-20260928-1115 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20260928-1114 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20260928-1113 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.3% | 121 | QUEUED | CLOSED |
| SLB-20260928-1112 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20260928-1111 | Sep 28 | Glo | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20260928-1110 | Sep 28 | Airtel | Success Rate | 95.0% | 93.9% | 129 | QUEUED | CLOSED |
| SLB-20260928-1109 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 103 | QUEUED | CLOSED |
| SLB-20260928-1108 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20260928-1107 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 116 | QUEUED | CLOSED |
| SLB-20260928-1106 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.8% | 100 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:45:05 | VAS-1792291504-47DD182BF6D3 | AGGREGATOR | TXN_COMPLETION | 878.22ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 03:44:52 | VAS-1792291489-24FACCBBE869 | AGGREGATOR | TXN_COMPLETION | 2069.02ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:44:36 | VAS-1792291475-3AC3506C860F | TELCO | TXN_COMPLETION | 741.70ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:44:36 | VAS-1792291475-3AC3506C860F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:44:06 | VAS-1792291445-5854274C7E83 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:43:51 | VAS-1792291430-9CD444022E8B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 03:43:46 | VAS-1792291426-0B894E87914C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 03:43:41 | VAS-1792291421-D2A5D19001E9 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:43:38 | VAS-1792291416-2516F083DE5C | TELCO | TXN_COMPLETION | 1664.78ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 03:43:38 | VAS-1792291416-2516F083DE5C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 03:43:27 | VAS-1792291406-E9C8A0D94D0C | AGGREGATOR | TXN_COMPLETION | 778.07ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 03:43:27 | VAS-1792291406-E9C8A0D94D0C | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 03:43:25 | VAS-1792291401-72FD3A95BF36 | TELCO | TXN_COMPLETION | 2133.04ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:43:25 | VAS-1792291401-72FD3A95BF36 | AGGREGATOR | TXN_COMPLETION | 1733.12ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:43:25 | VAS-1792291401-72FD3A95BF36 | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 03:43:16 | VAS-1792291396-A8BD997137EC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:43:13 | VAS-1792291391-4C188659641D | AGGREGATOR | TXN_COMPLETION | 1872.48ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 03:43:13 | VAS-1792291391-4C188659641D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 03:43:09 | VAS-1792291386-2392FC65C69B | AGGREGATOR | TXN_COMPLETION | 2206.56ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 03:43:09 | VAS-1792291386-2392FC65C69B | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Kuda MFB | NexBridge | MTN |