SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260928-1125 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 106 | QUEUED | OPEN |
| SLB-20260928-1124 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20260928-1123 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20260928-1122 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20260928-1121 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.3% | 123 | QUEUED | CLOSED |
| SLB-20260928-1120 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20260928-1119 | Sep 28 | Glo | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20260928-1118 | Sep 28 | Airtel | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20260928-1117 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20260928-1116 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.3% | 118 | QUEUED | CLOSED |
| SLB-20260928-1115 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20260928-1114 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20260928-1113 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.3% | 121 | QUEUED | CLOSED |
| SLB-20260928-1112 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20260928-1111 | Sep 28 | Glo | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20260928-1110 | Sep 28 | Airtel | Success Rate | 95.0% | 93.9% | 129 | QUEUED | CLOSED |
| SLB-20260928-1109 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 103 | QUEUED | CLOSED |
| SLB-20260928-1108 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20260928-1107 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 116 | QUEUED | CLOSED |
| SLB-20260928-1106 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.8% | 100 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 21:46:12 | VAS-1792269970-B425361DDC01 | TELCO | TXN_COMPLETION | 746.17ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 21:46:12 | VAS-1792269970-B425361DDC01 | AGGREGATOR | TXN_COMPLETION | 1308.98ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 21:46:12 | VAS-1792269970-B425361DDC01 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 21:46:01 | VAS-1792269960-CDA75E48B9D0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 21:45:53 | VAS-1792269950-A1369D85E2F9 | TELCO | TXN_COMPLETION | 2221.69ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 21:45:53 | VAS-1792269950-A1369D85E2F9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 21:45:40 | VAS-1792269936-E7A8806DDC08 | TELCO | TXN_COMPLETION | 2058.61ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 21:45:40 | VAS-1792269936-E7A8806DDC08 | AGGREGATOR | TXN_COMPLETION | 1664.17ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 21:45:40 | VAS-1792269936-E7A8806DDC08 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 21:45:32 | VAS-1792269931-88BD545A8577 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 21:45:24 | VAS-1792269924-1560F56D7080 | AGGREGATOR | TXN_COMPLETION | 1148.77ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 21:45:24 | VAS-1792269924-1560F56D7080 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 21:45:13 | VAS-1792269911-282E5D4B506F | AGGREGATOR | TXN_COMPLETION | 1871.43ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 21:45:13 | VAS-1792269911-282E5D4B506F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 21:45:07 | VAS-1792269906-EC0133C14537 | AGGREGATOR | TXN_COMPLETION | 414.99ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:45:07 | VAS-1792269906-EC0133C14537 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 21:44:53 | VAS-1792269891-EFC8C3E6BDA5 | TELCO | TXN_COMPLETION | 1250.93ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:44:53 | VAS-1792269891-EFC8C3E6BDA5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 21:44:48 | VAS-1792269887-F636FB688883 | AGGREGATOR | TXN_COMPLETION | 1219.33ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 21:44:48 | VAS-1792269887-F636FB688883 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | MTN |