SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260928-1125 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 106 | QUEUED | OPEN |
| SLB-20260928-1124 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.5% | 115 | QUEUED | CLOSED |
| SLB-20260928-1123 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 117 | QUEUED | CLOSED |
| SLB-20260928-1122 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.3% | 113 | QUEUED | CLOSED |
| SLB-20260928-1121 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.3% | 123 | QUEUED | CLOSED |
| SLB-20260928-1120 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.2% | 120 | QUEUED | CLOSED |
| SLB-20260928-1119 | Sep 28 | Glo | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20260928-1118 | Sep 28 | Airtel | Success Rate | 95.0% | 94.3% | 122 | QUEUED | CLOSED |
| SLB-20260928-1117 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 105 | QUEUED | CLOSED |
| SLB-20260928-1116 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.3% | 118 | QUEUED | CLOSED |
| SLB-20260928-1115 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20260928-1114 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.4% | 110 | QUEUED | CLOSED |
| SLB-20260928-1113 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.3% | 121 | QUEUED | CLOSED |
| SLB-20260928-1112 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.2% | 119 | QUEUED | CLOSED |
| SLB-20260928-1111 | Sep 28 | Glo | Success Rate | 95.0% | 94.4% | 114 | QUEUED | CLOSED |
| SLB-20260928-1110 | Sep 28 | Airtel | Success Rate | 95.0% | 93.9% | 129 | QUEUED | CLOSED |
| SLB-20260928-1109 | Sep 28 | MTN | Success Rate | 95.0% | 94.8% | 103 | QUEUED | CLOSED |
| SLB-20260928-1108 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.2% | 118 | QUEUED | CLOSED |
| SLB-20260928-1107 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 116 | QUEUED | CLOSED |
| SLB-20260928-1106 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.8% | 100 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:59:42 | VAS-1792267180-3FCDF02FC528 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 20:59:32 | VAS-1792267170-0552BC87FE35 | AGGREGATOR | TXN_COMPLETION | 1368.00ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 20:59:26 | VAS-1792267165-0B15564A215A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 20:59:17 | VAS-1792267155-824775AE008E | AGGREGATOR | TXN_COMPLETION | 1469.76ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 20:59:17 | VAS-1792267155-824775AE008E | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 20:59:07 | VAS-1792267146-570306F60F9B | TELCO | TXN_COMPLETION | 1148.19ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 20:59:07 | VAS-1792267146-570306F60F9B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 20:59:01 | VAS-1792267141-F04D42D0EA27 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 20:58:49 | VAS-1792267126-9E03CEE5C3DF | TELCO | TXN_COMPLETION | 2335.23ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:58:49 | VAS-1792267126-9E03CEE5C3DF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 20:58:39 | VAS-1792267116-474F9D2B1949 | TELCO | TXN_COMPLETION | 2283.02ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 20:58:39 | VAS-1792267116-474F9D2B1949 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 20:58:27 | VAS-1790918020-11DAE408E340 | MERCHANT | TXN_COMPLETION | 1349088.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:58:13 | VAS-1792267091-A266550A2B47 | TELCO | TXN_COMPLETION | 816.73ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 20:58:13 | VAS-1792267091-A266550A2B47 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 20:58:02 | VAS-1792267082-542281B097D4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 20:57:59 | VAS-1792267077-96CB28716245 | TELCO | TXN_COMPLETION | 2513.43ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:57:49 | VAS-1792267067-C61DEBC45062 | AGGREGATOR | TXN_COMPLETION | 1559.85ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:57:38 | VAS-1792267057-C5C4A50CFE86 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 20:57:28 | VAS-1792267047-785A3289A3EA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Airtel |