SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4485 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 190 | QUEUED | CLOSED |
| SLB-20261017-4484 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.2% | 212 | QUEUED | CLOSED |
| SLB-20261017-4483 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.7% | 207 | QUEUED | CLOSED |
| SLB-20261017-4482 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.1% | 218 | QUEUED | CLOSED |
| SLB-20261017-4481 | Oct 17 | Glo | Success Rate | 95.0% | 93.7% | 200 | QUEUED | CLOSED |
| SLB-20261017-4480 | Oct 17 | Airtel | Success Rate | 95.0% | 94.0% | 194 | QUEUED | CLOSED |
| SLB-20261017-4479 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261017-4478 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 215 | QUEUED | CLOSED |
| SLB-20261017-4477 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 187 | QUEUED | CLOSED |
| SLB-20261017-4476 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
| SLB-20261017-4475 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.9% | 202 | QUEUED | CLOSED |
| SLB-20261017-4474 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.4% | 209 | QUEUED | CLOSED |
| SLB-20261017-4473 | Oct 17 | Glo | Success Rate | 95.0% | 93.6% | 204 | QUEUED | CLOSED |
| SLB-20261017-4472 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261017-4471 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 207 | QUEUED | CLOSED |
| SLB-20261017-4470 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 217 | QUEUED | CLOSED |
| SLB-20261017-4469 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4468 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261017-4467 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.0% | 198 | QUEUED | CLOSED |
| SLB-20261017-4466 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.4% | 210 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:50:12 | VAS-1792309811-95C29231FDA9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 08:49:49 | VAS-1790501965-80E6FC0259E6 | MERCHANT | TXN_COMPLETION | 1807828.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 08:49:34 | VAS-1792309774-5945D3444BB6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 08:49:27 | VAS-1792309766-347B090D6F8E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-18 | 08:49:20 | VAS-1792309759-7DA3CD28D44E | TELCO | TXN_COMPLETION | 873.85ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:49:20 | VAS-1792309759-7DA3CD28D44E | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:49:14 | VAS-1792309751-E6E15B7B3468 | AGGREGATOR | TXN_COMPLETION | 2190.06ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 08:49:05 | VAS-1792309744-D038221C6E1C | AGGREGATOR | TXN_COMPLETION | 943.49ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:48:57 | VAS-1792309737-EFC25F98EB8F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:48:52 | VAS-1792309729-8E1FB1EDAA14 | AGGREGATOR | TXN_COMPLETION | 2270.44ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:48:52 | VAS-1792309729-8E1FB1EDAA14 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 08:48:43 | VAS-1792309722-07A6E8787825 | AGGREGATOR | TXN_COMPLETION | 1365.80ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 08:48:20 | VAS-1792309700-C0DB6B024204 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 08:48:13 | VAS-1792309692-3B722527DFB4 | TELCO | TXN_COMPLETION | 710.51ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 08:48:05 | VAS-1792309685-2F4FF0C75599 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 08:47:44 | VAS-1792309663-4BCD2F1E9E4F | TELCO | TXN_COMPLETION | 1056.39ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:47:44 | VAS-1792309663-4BCD2F1E9E4F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:47:36 | VAS-1792309655-CE4615DC8BDF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 08:47:30 | VAS-1792309648-5CFADC5A235D | TELCO | TXN_COMPLETION | 2057.21ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 08:47:21 | VAS-1792309640-49DC112D087E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Airtel |