SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4485 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 190 | QUEUED | CLOSED |
| SLB-20261017-4484 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.2% | 212 | QUEUED | CLOSED |
| SLB-20261017-4483 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.7% | 207 | QUEUED | CLOSED |
| SLB-20261017-4482 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.1% | 218 | QUEUED | CLOSED |
| SLB-20261017-4481 | Oct 17 | Glo | Success Rate | 95.0% | 93.7% | 200 | QUEUED | CLOSED |
| SLB-20261017-4480 | Oct 17 | Airtel | Success Rate | 95.0% | 94.0% | 194 | QUEUED | CLOSED |
| SLB-20261017-4479 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261017-4478 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 215 | QUEUED | CLOSED |
| SLB-20261017-4477 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 187 | QUEUED | CLOSED |
| SLB-20261017-4476 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
| SLB-20261017-4475 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.9% | 202 | QUEUED | CLOSED |
| SLB-20261017-4474 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.4% | 209 | QUEUED | CLOSED |
| SLB-20261017-4473 | Oct 17 | Glo | Success Rate | 95.0% | 93.6% | 204 | QUEUED | CLOSED |
| SLB-20261017-4472 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261017-4471 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 207 | QUEUED | CLOSED |
| SLB-20261017-4470 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 217 | QUEUED | CLOSED |
| SLB-20261017-4469 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4468 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261017-4467 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.0% | 198 | QUEUED | CLOSED |
| SLB-20261017-4466 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.4% | 210 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:27:12 | VAS-1792333630-73A4615ABD15 | TELCO | TXN_COMPLETION | 1361.57ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 15:27:12 | VAS-1792333630-73A4615ABD15 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 15:27:03 | VAS-1792333623-B21C8EA64941 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 15:26:56 | VAS-1792333615-70F4C4B48AF6 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:26:50 | VAS-1792333608-EB48A0AEB1CD | TELCO | TXN_COMPLETION | 2010.35ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 15:26:33 | VAS-1792333593-8BF7DA7D34A4 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 15:26:26 | VAS-1792333585-0E04DFEF88F1 | AGGREGATOR | TXN_COMPLETION | 699.64ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 15:26:26 | VAS-1792333585-0E04DFEF88F1 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 15:26:21 | VAS-1792333578-36039B034776 | TELCO | TXN_COMPLETION | 1482.69ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 15:26:21 | VAS-1792333578-36039B034776 | AGGREGATOR | TXN_COMPLETION | 1429.83ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 15:26:21 | VAS-1792333578-36039B034776 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 15:26:12 | VAS-1792333571-5D97F289FD2E | TELCO | TXN_COMPLETION | 1502.88ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 15:26:12 | VAS-1792333571-5D97F289FD2E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 15:26:05 | VAS-1792333563-40EE27F3351D | TELCO | TXN_COMPLETION | 1726.05ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 15:25:58 | VAS-1792333556-1D9C697F534A | TELCO | TXN_COMPLETION | 1717.43ms | 500.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 15:25:58 | VAS-1792333556-1D9C697F534A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 15:25:51 | VAS-1792333548-372DFC4E8FA7 | TELCO | TXN_COMPLETION | 2330.67ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:25:51 | VAS-1792333548-372DFC4E8FA7 | AGGREGATOR | TXN_COMPLETION | 411.78ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:25:36 | VAS-1792333536-852016FABB27 | TELCO | TXN_COMPLETION | 1961.16ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:25:36 | VAS-1792333536-852016FABB27 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |