SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4485 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 190 | QUEUED | CLOSED |
| SLB-20261017-4484 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.2% | 212 | QUEUED | CLOSED |
| SLB-20261017-4483 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.7% | 207 | QUEUED | CLOSED |
| SLB-20261017-4482 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.1% | 218 | QUEUED | CLOSED |
| SLB-20261017-4481 | Oct 17 | Glo | Success Rate | 95.0% | 93.7% | 200 | QUEUED | CLOSED |
| SLB-20261017-4480 | Oct 17 | Airtel | Success Rate | 95.0% | 94.0% | 194 | QUEUED | CLOSED |
| SLB-20261017-4479 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261017-4478 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 215 | QUEUED | CLOSED |
| SLB-20261017-4477 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 187 | QUEUED | CLOSED |
| SLB-20261017-4476 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
| SLB-20261017-4475 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.9% | 202 | QUEUED | CLOSED |
| SLB-20261017-4474 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.4% | 209 | QUEUED | CLOSED |
| SLB-20261017-4473 | Oct 17 | Glo | Success Rate | 95.0% | 93.6% | 204 | QUEUED | CLOSED |
| SLB-20261017-4472 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261017-4471 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 207 | QUEUED | CLOSED |
| SLB-20261017-4470 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 217 | QUEUED | CLOSED |
| SLB-20261017-4469 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4468 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261017-4467 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.0% | 198 | QUEUED | CLOSED |
| SLB-20261017-4466 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.4% | 210 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:10:15 | VAS-1792332615-16CF77F1E3EB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 15:10:01 | VAS-1792332600-32041D1CA513 | TELCO | TXN_COMPLETION | 514.84ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 15:09:54 | VAS-1792332592-DF43ABCFE72E | TELCO | TXN_COMPLETION | 1583.01ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:09:54 | VAS-1792332592-DF43ABCFE72E | AGGREGATOR | TXN_COMPLETION | 401.93ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:09:54 | VAS-1792332592-DF43ABCFE72E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:09:38 | VAS-1792332578-6323A8BFC8CB | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 15:09:33 | VAS-1792332570-F91C205539FF | AGGREGATOR | TXN_COMPLETION | 2472.98ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 15:09:33 | VAS-1792332570-F91C205539FF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 15:09:24 | VAS-1792332563-ACA32879D93F | AGGREGATOR | TXN_COMPLETION | 908.73ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 15:09:24 | VAS-1792332563-ACA32879D93F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 15:09:18 | VAS-1792332555-99EE5B557851 | AGGREGATOR | TXN_COMPLETION | 1897.61ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 15:09:02 | VAS-1792332541-2F360E965968 | TELCO | TXN_COMPLETION | 1154.85ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:09:02 | VAS-1792332541-2F360E965968 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:08:47 | VAS-1792332526-E963AC4B9D21 | AGGREGATOR | TXN_COMPLETION | 853.91ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:08:40 | VAS-1792332518-C0AFCF4BB49C | TELCO | TXN_COMPLETION | 1860.37ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 15:08:40 | VAS-1792332518-C0AFCF4BB49C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 15:08:25 | VAS-1792332504-96A268FFFD72 | TELCO | TXN_COMPLETION | 799.99ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 15:08:10 | VAS-1792332489-474AA52266DA | TELCO | TXN_COMPLETION | 1444.29ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 15:08:10 | VAS-1792332489-474AA52266DA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 15:07:40 | VAS-1792332459-86FDE178B8DE | AGGREGATOR | TXN_COMPLETION | 833.56ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |