SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4485 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 190 | QUEUED | CLOSED |
| SLB-20261017-4484 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.2% | 212 | QUEUED | CLOSED |
| SLB-20261017-4483 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.7% | 207 | QUEUED | CLOSED |
| SLB-20261017-4482 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.1% | 218 | QUEUED | CLOSED |
| SLB-20261017-4481 | Oct 17 | Glo | Success Rate | 95.0% | 93.7% | 200 | QUEUED | CLOSED |
| SLB-20261017-4480 | Oct 17 | Airtel | Success Rate | 95.0% | 94.0% | 194 | QUEUED | CLOSED |
| SLB-20261017-4479 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261017-4478 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 215 | QUEUED | CLOSED |
| SLB-20261017-4477 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 187 | QUEUED | CLOSED |
| SLB-20261017-4476 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
| SLB-20261017-4475 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.9% | 202 | QUEUED | CLOSED |
| SLB-20261017-4474 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.4% | 209 | QUEUED | CLOSED |
| SLB-20261017-4473 | Oct 17 | Glo | Success Rate | 95.0% | 93.6% | 204 | QUEUED | CLOSED |
| SLB-20261017-4472 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261017-4471 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 207 | QUEUED | CLOSED |
| SLB-20261017-4470 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 217 | QUEUED | CLOSED |
| SLB-20261017-4469 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4468 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261017-4467 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.0% | 198 | QUEUED | CLOSED |
| SLB-20261017-4466 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.4% | 210 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:02:24 | VAS-1792245742-7940C00CDA19 | TELCO | TXN_COMPLETION | 1202.38ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 15:02:13 | VAS-1792245732-0D9FD96C999D | TELCO | TXN_COMPLETION | 757.24ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 15:02:08 | VAS-1792245728-7068B64B599E | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 15:02:03 | VAS-1792245723-B347D859E98E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 15:01:50 | VAS-1792245708-B544BBDA566F | AGGREGATOR | TXN_COMPLETION | 1960.07ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:01:50 | VAS-1792245708-B544BBDA566F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:01:43 | VAS-1792245703-0E1BB11C2A6D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:01:35 | VAS-1792245693-7FCFCFD156E4 | AGGREGATOR | TXN_COMPLETION | 1217.16ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 15:01:35 | VAS-1792245693-7FCFCFD156E4 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 15:01:21 | VAS-1792245678-A6D13D3C4EE7 | TELCO | TXN_COMPLETION | 2129.40ms | 500.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 15:01:21 | VAS-1792245678-A6D13D3C4EE7 | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 15:01:06 | VAS-1792245664-C852CB6E9296 | TELCO | TXN_COMPLETION | 2150.63ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 15:01:06 | VAS-1792245664-C852CB6E9296 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 15:01:01 | VAS-1792245659-9A36CBF0AE72 | AGGREGATOR | TXN_COMPLETION | 1799.94ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:00:52 | VAS-1792245649-754BD302AF23 | AGGREGATOR | TXN_COMPLETION | 2560.82ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:00:52 | VAS-1792245649-754BD302AF23 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:00:32 | VAS-1792245629-68263B5975C0 | AGGREGATOR | TXN_COMPLETION | 2357.01ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 15:00:28 | VAS-1792245625-47C43211B20F | TELCO | TXN_COMPLETION | 1805.11ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:00:28 | VAS-1792245625-47C43211B20F | AGGREGATOR | TXN_COMPLETION | 1339.15ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:00:07 | VAS-1792245606-FFD857E77CB4 | TELCO | TXN_COMPLETION | 507.48ms | 500.00ms | Access Bank | NexBridge | 9Mobile |