SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4485 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 190 | QUEUED | CLOSED |
| SLB-20261017-4484 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.2% | 212 | QUEUED | CLOSED |
| SLB-20261017-4483 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.7% | 207 | QUEUED | CLOSED |
| SLB-20261017-4482 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.1% | 218 | QUEUED | CLOSED |
| SLB-20261017-4481 | Oct 17 | Glo | Success Rate | 95.0% | 93.7% | 200 | QUEUED | CLOSED |
| SLB-20261017-4480 | Oct 17 | Airtel | Success Rate | 95.0% | 94.0% | 194 | QUEUED | CLOSED |
| SLB-20261017-4479 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 206 | QUEUED | CLOSED |
| SLB-20261017-4478 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 215 | QUEUED | CLOSED |
| SLB-20261017-4477 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 187 | QUEUED | CLOSED |
| SLB-20261017-4476 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.3% | 210 | QUEUED | CLOSED |
| SLB-20261017-4475 | Oct 17 | Primus VAS | Success Rate | 95.0% | 93.9% | 202 | QUEUED | CLOSED |
| SLB-20261017-4474 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.4% | 209 | QUEUED | CLOSED |
| SLB-20261017-4473 | Oct 17 | Glo | Success Rate | 95.0% | 93.6% | 204 | QUEUED | CLOSED |
| SLB-20261017-4472 | Oct 17 | Airtel | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261017-4471 | Oct 17 | MTN | Success Rate | 95.0% | 93.5% | 207 | QUEUED | CLOSED |
| SLB-20261017-4470 | Oct 17 | Telcos Direct | Success Rate | 95.0% | 93.3% | 217 | QUEUED | CLOSED |
| SLB-20261017-4469 | Oct 17 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 192 | QUEUED | CLOSED |
| SLB-20261017-4468 | Oct 17 | NexBridge | Success Rate | 95.0% | 93.3% | 211 | QUEUED | CLOSED |
| SLB-20261017-4467 | Oct 17 | Primus VAS | Success Rate | 95.0% | 94.0% | 198 | QUEUED | CLOSED |
| SLB-20261017-4466 | Oct 17 | 9Mobile | Success Rate | 95.0% | 93.4% | 210 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:54:13 | VAS-1792238053-3F11C8A34DFB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 12:54:08 | VAS-1792238048-2A805466039E | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 12:54:05 | VAS-1792238043-50E9D8AD4366 | AGGREGATOR | TXN_COMPLETION | 2364.20ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 12:54:05 | VAS-1792238043-50E9D8AD4366 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 12:53:44 | VAS-1792238023-01A863EC3F19 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 12:53:15 | VAS-1792237995-19BA62C30E09 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 12:53:11 | VAS-1792237989-6B64CC06BB7C | TELCO | TXN_COMPLETION | 809.53ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 12:53:11 | VAS-1792237989-6B64CC06BB7C | AGGREGATOR | TXN_COMPLETION | 1376.43ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 12:53:11 | VAS-1792237989-6B64CC06BB7C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 12:53:05 | VAS-1792237984-DB0265206A42 | AGGREGATOR | TXN_COMPLETION | 1190.20ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:52:59 | VAS-1792237979-928A51AB6EB0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:52:54 | VAS-1792237974-8311F07E786A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 12:52:40 | VAS-1792237959-674BCC7BE77C | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 12:52:36 | VAS-1792237954-60C89D5A1C96 | TELCO | TXN_COMPLETION | 654.80ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:52:36 | VAS-1792237954-60C89D5A1C96 | AGGREGATOR | TXN_COMPLETION | 924.96ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:52:32 | VAS-1792237949-C90FDDE9A410 | TELCO | TXN_COMPLETION | 1986.89ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:52:20 | VAS-1792237940-84A6D73B02B1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:52:17 | VAS-1792237935-CEAD1F722B9E | AGGREGATOR | TXN_COMPLETION | 2240.20ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 12:52:17 | VAS-1792237935-CEAD1F722B9E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 12:52:12 | VAS-1792237930-58C8708728C3 | TELCO | TXN_COMPLETION | 1644.45ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |