SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260928-0985 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.5% | 140 | QUEUED | CLOSED |
| SLB-20260928-0984 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.4% | 142 | QUEUED | CLOSED |
| SLB-20260928-0983 | Sep 28 | Glo | Success Rate | 95.0% | 94.3% | 145 | QUEUED | CLOSED |
| SLB-20260928-0982 | Sep 28 | Airtel | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20260928-0981 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20260928-0980 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 95.0% | 133 | QUEUED | CLOSED |
| SLB-20260928-0979 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20260928-0978 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.6% | 140 | QUEUED | CLOSED |
| SLB-20260928-0977 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20260928-0976 | Sep 28 | Glo | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20260928-0975 | Sep 28 | Airtel | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20260928-0974 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.7% | 135 | QUEUED | CLOSED |
| SLB-20260928-0973 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.1% | 158 | QUEUED | CLOSED |
| SLB-20260928-0972 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.8% | 138 | QUEUED | CLOSED |
| SLB-20260928-0971 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.6% | 144 | QUEUED | CLOSED |
| SLB-20260928-0970 | Sep 28 | Glo | Success Rate | 95.0% | 94.6% | 143 | QUEUED | CLOSED |
| SLB-20260928-0969 | Sep 28 | Airtel | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20260927-0968 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.8% | 136 | QUEUED | OPEN |
| SLB-20260927-0967 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 144 | QUEUED | OPEN |
| SLB-20260927-0966 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.1% | 162 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:10:15 | VAS-1792332615-16CF77F1E3EB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 15:10:01 | VAS-1792332600-32041D1CA513 | TELCO | TXN_COMPLETION | 514.84ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-18 | 15:09:54 | VAS-1792332592-DF43ABCFE72E | TELCO | TXN_COMPLETION | 1583.01ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:09:54 | VAS-1792332592-DF43ABCFE72E | AGGREGATOR | TXN_COMPLETION | 401.93ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:09:54 | VAS-1792332592-DF43ABCFE72E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:09:38 | VAS-1792332578-6323A8BFC8CB | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 15:09:33 | VAS-1792332570-F91C205539FF | AGGREGATOR | TXN_COMPLETION | 2472.98ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 15:09:33 | VAS-1792332570-F91C205539FF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 15:09:24 | VAS-1792332563-ACA32879D93F | AGGREGATOR | TXN_COMPLETION | 908.73ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 15:09:24 | VAS-1792332563-ACA32879D93F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 15:09:18 | VAS-1792332555-99EE5B557851 | AGGREGATOR | TXN_COMPLETION | 1897.61ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 15:09:02 | VAS-1792332541-2F360E965968 | TELCO | TXN_COMPLETION | 1154.85ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:09:02 | VAS-1792332541-2F360E965968 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:08:47 | VAS-1792332526-E963AC4B9D21 | AGGREGATOR | TXN_COMPLETION | 853.91ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:08:40 | VAS-1792332518-C0AFCF4BB49C | TELCO | TXN_COMPLETION | 1860.37ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 15:08:40 | VAS-1792332518-C0AFCF4BB49C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 15:08:25 | VAS-1792332504-96A268FFFD72 | TELCO | TXN_COMPLETION | 799.99ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 15:08:10 | VAS-1792332489-474AA52266DA | TELCO | TXN_COMPLETION | 1444.29ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 15:08:10 | VAS-1792332489-474AA52266DA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 15:07:40 | VAS-1792332459-86FDE178B8DE | AGGREGATOR | TXN_COMPLETION | 833.56ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |