SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260928-0985 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.5% | 140 | QUEUED | CLOSED |
| SLB-20260928-0984 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.4% | 142 | QUEUED | CLOSED |
| SLB-20260928-0983 | Sep 28 | Glo | Success Rate | 95.0% | 94.3% | 145 | QUEUED | CLOSED |
| SLB-20260928-0982 | Sep 28 | Airtel | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20260928-0981 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.6% | 135 | QUEUED | CLOSED |
| SLB-20260928-0980 | Sep 28 | Cordis Telcom | Success Rate | 95.0% | 95.0% | 133 | QUEUED | CLOSED |
| SLB-20260928-0979 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.1% | 155 | QUEUED | CLOSED |
| SLB-20260928-0978 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.6% | 140 | QUEUED | CLOSED |
| SLB-20260928-0977 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20260928-0976 | Sep 28 | Glo | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20260928-0975 | Sep 28 | Airtel | Success Rate | 95.0% | 94.4% | 146 | QUEUED | CLOSED |
| SLB-20260928-0974 | Sep 28 | Telcos Direct | Success Rate | 95.0% | 94.7% | 135 | QUEUED | CLOSED |
| SLB-20260928-0973 | Sep 28 | NexBridge | Success Rate | 95.0% | 94.1% | 158 | QUEUED | CLOSED |
| SLB-20260928-0972 | Sep 28 | Primus VAS | Success Rate | 95.0% | 94.8% | 138 | QUEUED | CLOSED |
| SLB-20260928-0971 | Sep 28 | 9Mobile | Success Rate | 95.0% | 94.6% | 144 | QUEUED | CLOSED |
| SLB-20260928-0970 | Sep 28 | Glo | Success Rate | 95.0% | 94.6% | 143 | QUEUED | CLOSED |
| SLB-20260928-0969 | Sep 28 | Airtel | Success Rate | 95.0% | 94.5% | 150 | QUEUED | CLOSED |
| SLB-20260927-0968 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.8% | 136 | QUEUED | OPEN |
| SLB-20260927-0967 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 144 | QUEUED | OPEN |
| SLB-20260927-0966 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.1% | 162 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:40:54 | VAS-1792262452-AEC08B12764F | TELCO | TXN_COMPLETION | 1554.54ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 19:40:54 | VAS-1792262452-AEC08B12764F | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 19:40:44 | VAS-1792262443-943CCCD9C1F2 | TELCO | TXN_COMPLETION | 1645.32ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:40:44 | VAS-1792262443-943CCCD9C1F2 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:40:38 | VAS-1792262438-E83F29CA5940 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:40:33 | VAS-1792262433-0A241A0F32F4 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 19:40:30 | VAS-1792262428-AEEC2457B13B | AGGREGATOR | TXN_COMPLETION | 1669.00ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 19:40:30 | VAS-1792262428-AEEC2457B13B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 19:40:22 | VAS-1792262418-E8452C0113F7 | TELCO | TXN_COMPLETION | 2318.44ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 19:40:22 | VAS-1792262418-E8452C0113F7 | AGGREGATOR | TXN_COMPLETION | 1508.67ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 19:40:22 | VAS-1792262418-E8452C0113F7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 19:40:05 | VAS-1792262404-FDAC67A89A00 | AGGREGATOR | TXN_COMPLETION | 476.60ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 19:39:59 | VAS-1792262398-CDA8101B6F9F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 19:39:57 | VAS-1792262393-8AC4B7572F54 | TELCO | TXN_COMPLETION | 2185.40ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 19:39:57 | VAS-1792262393-8AC4B7572F54 | AGGREGATOR | TXN_COMPLETION | 1034.34ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 19:39:49 | VAS-1792262389-0F8AB7BF16B3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 19:39:29 | VAS-1792262369-C747391E783F | MERCHANT | TXN_COMPLETION | 15.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 19:39:17 | VAS-1792262354-AD430C5772F8 | AGGREGATOR | TXN_COMPLETION | 2143.99ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 19:39:17 | VAS-1792262354-AD430C5772F8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 19:39:10 | VAS-1792262349-20B03CED1E29 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |