SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260927-0965 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.8% | 143 | QUEUED | OPEN |
| SLB-20260927-0964 | Sep 27 | 9Mobile | Success Rate | 95.0% | 94.6% | 147 | QUEUED | OPEN |
| SLB-20260927-0963 | Sep 27 | Glo | Success Rate | 95.0% | 94.5% | 149 | QUEUED | OPEN |
| SLB-20260927-0962 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 151 | QUEUED | OPEN |
| SLB-20260927-0961 | Sep 27 | MTN | Success Rate | 95.0% | 94.8% | 138 | QUEUED | OPEN |
| SLB-20260927-0960 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.7% | 141 | QUEUED | CLOSED |
| SLB-20260927-0959 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 145 | QUEUED | CLOSED |
| SLB-20260927-0958 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.2% | 165 | QUEUED | CLOSED |
| SLB-20260927-0957 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.8% | 145 | QUEUED | CLOSED |
| SLB-20260927-0956 | Sep 27 | 9Mobile | Success Rate | 95.0% | 94.6% | 152 | QUEUED | CLOSED |
| SLB-20260927-0955 | Sep 27 | Glo | Success Rate | 95.0% | 94.6% | 150 | QUEUED | CLOSED |
| SLB-20260927-0954 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 153 | QUEUED | CLOSED |
| SLB-20260927-0953 | Sep 27 | MTN | Success Rate | 95.0% | 94.8% | 141 | QUEUED | CLOSED |
| SLB-20260927-0952 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.8% | 144 | QUEUED | CLOSED |
| SLB-20260927-0951 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 95.0% | 144 | QUEUED | CLOSED |
| SLB-20260927-0950 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.0% | 173 | QUEUED | CLOSED |
| SLB-20260927-0949 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.8% | 147 | QUEUED | CLOSED |
| SLB-20260927-0948 | Sep 27 | 9Mobile | Success Rate | 95.0% | 94.5% | 156 | QUEUED | CLOSED |
| SLB-20260927-0947 | Sep 27 | Glo | Success Rate | 95.0% | 94.5% | 154 | QUEUED | CLOSED |
| SLB-20260927-0946 | Sep 27 | Airtel | Success Rate | 95.0% | 94.8% | 151 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 14:17:19 | VAS-1792329437-52CE70A1CCE6 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 14:17:05 | VAS-1792329423-65CC5B88B7F9 | TELCO | TXN_COMPLETION | 579.20ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 14:17:05 | VAS-1792329423-65CC5B88B7F9 | AGGREGATOR | TXN_COMPLETION | 827.09ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 14:17:04 | VAS-1792329423-65CC5B88B7F9 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 14:16:57 | VAS-1792329415-BCADFF84BBFB | TELCO | TXN_COMPLETION | 2418.52ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 14:16:49 | VAS-1792329407-92C5AE746179 | AGGREGATOR | TXN_COMPLETION | 996.71ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 14:16:49 | VAS-1792329407-92C5AE746179 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 14:16:41 | VAS-1792329400-69EAF9943D06 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 14:16:33 | VAS-1792329392-2E743ED5036E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 14:16:27 | VAS-1792329385-3B1E13950571 | TELCO | TXN_COMPLETION | 2205.22ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 14:16:27 | VAS-1792329385-3B1E13950571 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 14:16:20 | VAS-1792329378-891A9ACE31EB | AGGREGATOR | TXN_COMPLETION | 1896.18ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 14:16:04 | VAS-1792329363-6F8ADAB0731C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 14:15:58 | VAS-1792329355-3B8F2B4E4479 | TELCO | TXN_COMPLETION | 1303.73ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 14:15:58 | VAS-1792329355-3B8F2B4E4479 | AGGREGATOR | TXN_COMPLETION | 1681.17ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 14:15:58 | VAS-1792329355-3B8F2B4E4479 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 14:15:34 | VAS-1791628184-FCD3815CC12F | MERCHANT | TXN_COMPLETION | 701150.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 14:15:33 | VAS-1792329326-FAE5CBFB577A | TELCO | TXN_COMPLETION | 1955.07ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 14:15:33 | VAS-1792329326-FAE5CBFB577A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-18 | 14:15:19 | VAS-1792329318-6867BE3C22D2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | Airtel |