SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260927-0925 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.7% | 160 | QUEUED | CLOSED |
| SLB-20260927-0924 | Sep 27 | 9Mobile | Success Rate | 95.0% | 94.6% | 162 | QUEUED | CLOSED |
| SLB-20260927-0923 | Sep 27 | Glo | Success Rate | 95.0% | 94.9% | 153 | QUEUED | CLOSED |
| SLB-20260927-0922 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 169 | QUEUED | CLOSED |
| SLB-20260927-0921 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 163 | QUEUED | CLOSED |
| SLB-20260927-0920 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.9% | 155 | QUEUED | CLOSED |
| SLB-20260927-0919 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.8% | 165 | QUEUED | CLOSED |
| SLB-20260927-0918 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.4% | 175 | QUEUED | CLOSED |
| SLB-20260927-0917 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.6% | 164 | QUEUED | CLOSED |
| SLB-20260927-0916 | Sep 27 | 9Mobile | Success Rate | 95.0% | 94.8% | 160 | QUEUED | CLOSED |
| SLB-20260927-0915 | Sep 27 | Glo | Success Rate | 95.0% | 94.7% | 163 | QUEUED | CLOSED |
| SLB-20260927-0914 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260927-0913 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 165 | QUEUED | CLOSED |
| SLB-20260927-0912 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.7% | 163 | QUEUED | CLOSED |
| SLB-20260927-0911 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 163 | QUEUED | CLOSED |
| SLB-20260927-0910 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.5% | 176 | QUEUED | CLOSED |
| SLB-20260927-0909 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.7% | 165 | QUEUED | CLOSED |
| SLB-20260927-0908 | Sep 27 | Glo | Success Rate | 95.0% | 94.6% | 170 | QUEUED | CLOSED |
| SLB-20260927-0907 | Sep 27 | Airtel | Success Rate | 95.0% | 94.7% | 173 | QUEUED | CLOSED |
| SLB-20260927-0906 | Sep 27 | MTN | Success Rate | 95.0% | 94.6% | 168 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:13:45 | VAS-1792300424-96E6A8D66115 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 06:13:39 | VAS-1792300419-74BB1AE1C640 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 06:13:20 | VAS-1792300399-19D749B4D135 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 06:13:15 | VAS-1792300394-E7A297509AC1 | AGGREGATOR | TXN_COMPLETION | 695.81ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 06:13:10 | VAS-1792300390-5DC2D29A224B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 06:13:06 | VAS-1792300385-2D34C1FA012D | TELCO | TXN_COMPLETION | 1301.30ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:13:01 | VAS-1792300380-87EE0B02526B | TELCO | TXN_COMPLETION | 816.20ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 06:12:59 | VAS-1792300375-F96F75B0391D | TELCO | TXN_COMPLETION | 2459.00ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:12:59 | VAS-1792300375-F96F75B0391D | AGGREGATOR | TXN_COMPLETION | 1845.45ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:12:59 | VAS-1792300375-F96F75B0391D | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 06:12:53 | VAS-1792300370-2AD86040CF4C | AGGREGATOR | TXN_COMPLETION | 2450.45ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:12:53 | VAS-1792300370-2AD86040CF4C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:12:46 | VAS-1792300365-6E3E514E6F28 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 06:12:43 | VAS-1792300360-6ECD0A98951D | TELCO | TXN_COMPLETION | 818.28ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 06:12:43 | VAS-1792300360-6ECD0A98951D | AGGREGATOR | TXN_COMPLETION | 1985.16ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 06:12:43 | VAS-1792300360-6ECD0A98951D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 06:12:27 | VAS-1792300345-E64EE84B3818 | TELCO | TXN_COMPLETION | 1169.34ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 06:12:18 | VAS-1792300335-5D59BC9DBCFD | TELCO | TXN_COMPLETION | 1399.57ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:12:18 | VAS-1792300335-5D59BC9DBCFD | AGGREGATOR | TXN_COMPLETION | 871.99ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:12:18 | VAS-1792300335-5D59BC9DBCFD | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |