SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260927-0905 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.9% | 162 | QUEUED | CLOSED |
| SLB-20260927-0904 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 165 | QUEUED | CLOSED |
| SLB-20260927-0903 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.6% | 175 | QUEUED | CLOSED |
| SLB-20260927-0902 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.6% | 173 | QUEUED | CLOSED |
| SLB-20260927-0901 | Sep 27 | Glo | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260927-0900 | Sep 27 | Airtel | Success Rate | 95.0% | 94.7% | 175 | QUEUED | CLOSED |
| SLB-20260927-0899 | Sep 27 | MTN | Success Rate | 95.0% | 94.6% | 173 | QUEUED | CLOSED |
| SLB-20260927-0898 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.7% | 172 | QUEUED | CLOSED |
| SLB-20260927-0897 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 170 | QUEUED | CLOSED |
| SLB-20260927-0896 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.6% | 178 | QUEUED | CLOSED |
| SLB-20260927-0895 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.5% | 180 | QUEUED | CLOSED |
| SLB-20260927-0894 | Sep 27 | Glo | Success Rate | 95.0% | 94.6% | 178 | QUEUED | CLOSED |
| SLB-20260927-0893 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 181 | QUEUED | CLOSED |
| SLB-20260927-0892 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260927-0891 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.9% | 168 | QUEUED | CLOSED |
| SLB-20260927-0890 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 180 | QUEUED | CLOSED |
| SLB-20260927-0889 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.6% | 180 | QUEUED | CLOSED |
| SLB-20260927-0888 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.6% | 180 | QUEUED | CLOSED |
| SLB-20260927-0887 | Sep 27 | Glo | Success Rate | 95.0% | 94.7% | 177 | QUEUED | CLOSED |
| SLB-20260927-0886 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 188 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:39:08 | VAS-1792276747-A5848A07C7CD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 23:39:04 | VAS-1792276742-D7971A96AB92 | TELCO | TXN_COMPLETION | 1304.73ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:39:04 | VAS-1792276742-D7971A96AB92 | AGGREGATOR | TXN_COMPLETION | 522.35ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:39:04 | VAS-1792276742-D7971A96AB92 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:38:53 | VAS-1792276732-FF0C1BE9343A | AGGREGATOR | TXN_COMPLETION | 408.55ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 23:38:48 | VAS-1792276727-AA1235A55B20 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-17 | 23:38:44 | VAS-1792276722-738AE2D262B5 | AGGREGATOR | TXN_COMPLETION | 2183.74ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 23:38:44 | VAS-1792276722-738AE2D262B5 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 23:38:39 | VAS-1792276717-BA04479D741C | TELCO | TXN_COMPLETION | 1433.50ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:38:39 | VAS-1792276717-BA04479D741C | AGGREGATOR | TXN_COMPLETION | 714.21ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:38:39 | VAS-1792276717-BA04479D741C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:38:33 | VAS-1792276712-65DB3C7EA339 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 23:38:25 | VAS-1792276702-A5A78A5B2E52 | TELCO | TXN_COMPLETION | 1077.35ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 23:38:25 | VAS-1792276702-A5A78A5B2E52 | AGGREGATOR | TXN_COMPLETION | 1112.73ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 23:38:25 | VAS-1792276702-A5A78A5B2E52 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 23:38:13 | VAS-1792276692-28BA3D720C9A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:38:10 | VAS-1792276688-6F7B60675B9F | TELCO | TXN_COMPLETION | 1953.64ms | 500.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 23:38:10 | VAS-1792276688-6F7B60675B9F | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 23:38:00 | VAS-1792276678-0813E6D4ED35 | TELCO | TXN_COMPLETION | 2327.61ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 23:38:00 | VAS-1792276678-0813E6D4ED35 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Airtel |