SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20260927-0905 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.9% | 162 | QUEUED | CLOSED |
| SLB-20260927-0904 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 165 | QUEUED | CLOSED |
| SLB-20260927-0903 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.6% | 175 | QUEUED | CLOSED |
| SLB-20260927-0902 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.6% | 173 | QUEUED | CLOSED |
| SLB-20260927-0901 | Sep 27 | Glo | Success Rate | 95.0% | 94.6% | 171 | QUEUED | CLOSED |
| SLB-20260927-0900 | Sep 27 | Airtel | Success Rate | 95.0% | 94.7% | 175 | QUEUED | CLOSED |
| SLB-20260927-0899 | Sep 27 | MTN | Success Rate | 95.0% | 94.6% | 173 | QUEUED | CLOSED |
| SLB-20260927-0898 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.7% | 172 | QUEUED | CLOSED |
| SLB-20260927-0897 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.9% | 170 | QUEUED | CLOSED |
| SLB-20260927-0896 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.6% | 178 | QUEUED | CLOSED |
| SLB-20260927-0895 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.5% | 180 | QUEUED | CLOSED |
| SLB-20260927-0894 | Sep 27 | Glo | Success Rate | 95.0% | 94.6% | 178 | QUEUED | CLOSED |
| SLB-20260927-0893 | Sep 27 | Airtel | Success Rate | 95.0% | 94.6% | 181 | QUEUED | CLOSED |
| SLB-20260927-0892 | Sep 27 | MTN | Success Rate | 95.0% | 94.5% | 178 | QUEUED | CLOSED |
| SLB-20260927-0891 | Sep 27 | Telcos Direct | Success Rate | 95.0% | 94.9% | 168 | QUEUED | CLOSED |
| SLB-20260927-0890 | Sep 27 | Cordis Telcom | Success Rate | 95.0% | 94.7% | 180 | QUEUED | CLOSED |
| SLB-20260927-0889 | Sep 27 | NexBridge | Success Rate | 95.0% | 94.6% | 180 | QUEUED | CLOSED |
| SLB-20260927-0888 | Sep 27 | Primus VAS | Success Rate | 95.0% | 94.6% | 180 | QUEUED | CLOSED |
| SLB-20260927-0887 | Sep 27 | Glo | Success Rate | 95.0% | 94.7% | 177 | QUEUED | CLOSED |
| SLB-20260927-0886 | Sep 27 | Airtel | Success Rate | 95.0% | 94.5% | 188 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 16:01:09 | VAS-1792335667-4BD499E7F9AD | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 16:00:54 | VAS-1792335652-05C1B4EE43EF | AGGREGATOR | TXN_COMPLETION | 1426.59ms | 400.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:00:54 | VAS-1792335652-05C1B4EE43EF | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 16:00:40 | VAS-1792335638-FBFAEFAF1423 | TELCO | TXN_COMPLETION | 860.22ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 16:00:40 | VAS-1792335638-FBFAEFAF1423 | AGGREGATOR | TXN_COMPLETION | 1809.32ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 16:00:40 | VAS-1792335638-FBFAEFAF1423 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 16:00:32 | VAS-1792335630-45D7612A688C | AGGREGATOR | TXN_COMPLETION | 1115.81ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 16:00:17 | VAS-1792335615-01BA2E723F5B | AGGREGATOR | TXN_COMPLETION | 872.99ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 16:00:17 | VAS-1792335615-01BA2E723F5B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 15:59:54 | VAS-1792335593-BA4FBAA722AC | TELCO | TXN_COMPLETION | 937.17ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 15:59:54 | VAS-1792335593-BA4FBAA722AC | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 15:59:46 | VAS-1792335586-D3736F4F0E92 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 15:59:41 | VAS-1792335578-1100B729F300 | TELCO | TXN_COMPLETION | 1015.09ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:59:41 | VAS-1792335578-1100B729F300 | AGGREGATOR | TXN_COMPLETION | 1783.37ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:59:41 | VAS-1792335578-1100B729F300 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:59:31 | VAS-1792335571-6DCB4AD3D48E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 15:59:09 | VAS-1792335549-8E9D9DE1AEB1 | AGGREGATOR | TXN_COMPLETION | 407.74ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:59:09 | VAS-1792335549-8E9D9DE1AEB1 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 15:58:48 | VAS-1790345046-41A2719B5444 | AGGREGATOR | TXN_COMPLETION | 2533.91ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 15:58:48 | VAS-1790345046-41A2719B5444 | MERCHANT | TXN_COMPLETION | 1990486.00s | 5.00s | GTBank | Cordis Telcom | Airtel |