SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:55:36 | VAS-1792335336-97AEE1DC450E | AGGREGATOR | TXN_COMPLETION | 2418.91ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 15:55:36 | VAS-1792335336-97AEE1DC450E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 15:55:05 | VAS-1792335304-F3DA4CF66327 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:54:57 | VAS-1792335297-53C70FFD2D0A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 15:54:44 | VAS-1792335282-EC0904BE6653 | TELCO | TXN_COMPLETION | 2019.04ms | 500.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 15:54:44 | VAS-1792335282-EC0904BE6653 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 15:54:28 | VAS-1792335267-C0CB390DF5DA | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 15:54:20 | VAS-1792335260-A1E87E6711CD | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:54:15 | VAS-1792335252-9E951826471A | AGGREGATOR | TXN_COMPLETION | 2365.80ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 15:54:05 | VAS-1792335245-401BE007893A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 15:53:59 | VAS-1792335237-2D8609728691 | AGGREGATOR | TXN_COMPLETION | 1330.48ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 15:53:43 | VAS-1792335223-E995D0253910 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 15:53:36 | VAS-1792335215-4D5BB8B6122C | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:53:23 | VAS-1792335200-323A1D626BF1 | TELCO | TXN_COMPLETION | 1765.97ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 15:53:23 | VAS-1792335200-323A1D626BF1 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 15:53:14 | VAS-1792335193-D4BADF89DC34 | TELCO | TXN_COMPLETION | 710.18ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 15:53:14 | VAS-1792335193-D4BADF89DC34 | AGGREGATOR | TXN_COMPLETION | 411.76ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 15:53:14 | VAS-1792335193-D4BADF89DC34 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 15:53:01 | VAS-1792335178-568767C75343 | TELCO | TXN_COMPLETION | 1813.72ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 15:53:01 | VAS-1792335178-568767C75343 | AGGREGATOR | TXN_COMPLETION | 805.21ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |