SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4825 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.4% | 20 | QUEUED | CLOSED |
| SLB-20261019-4824 | Oct 19 | Glo | Success Rate | 95.0% | 93.1% | 19 | QUEUED | CLOSED |
| SLB-20261019-4823 | Oct 19 | Airtel | Success Rate | 95.0% | 94.4% | 15 | QUEUED | CLOSED |
| SLB-20261019-4822 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 17 | QUEUED | CLOSED |
| SLB-20261019-4821 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4820 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 91.6% | 33 | QUEUED | CLOSED |
| SLB-20261019-4819 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 21 | QUEUED | CLOSED |
| SLB-20261019-4818 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.5% | 25 | QUEUED | CLOSED |
| SLB-20261019-4817 | Oct 19 | Glo | Success Rate | 95.0% | 94.7% | 20 | QUEUED | CLOSED |
| SLB-20261019-4816 | Oct 19 | Airtel | Success Rate | 95.0% | 94.2% | 21 | QUEUED | CLOSED |
| SLB-20261019-4815 | Oct 19 | MTN | Success Rate | 95.0% | 93.5% | 23 | QUEUED | CLOSED |
| SLB-20261019-4814 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 29 | QUEUED | CLOSED |
| SLB-20261019-4813 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.1% | 38 | QUEUED | CLOSED |
| SLB-20261019-4812 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 26 | QUEUED | CLOSED |
| SLB-20261019-4811 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 25 | QUEUED | CLOSED |
| SLB-20261019-4810 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 32 | QUEUED | CLOSED |
| SLB-20261019-4809 | Oct 19 | Glo | Success Rate | 95.0% | 94.1% | 27 | QUEUED | CLOSED |
| SLB-20261019-4808 | Oct 19 | Airtel | Success Rate | 95.0% | 93.8% | 28 | QUEUED | CLOSED |
| SLB-20261019-4807 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 30 | QUEUED | CLOSED |
| SLB-20261019-4806 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 36 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:53:01 | VAS-1792335178-568767C75343 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 15:52:54 | VAS-1792335171-869CC4BF46DF | TELCO | TXN_COMPLETION | 2438.42ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 15:52:37 | VAS-1792335156-04DC2BB1CF3D | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 15:52:30 | VAS-1792335148-903FBF95CF1A | TELCO | TXN_COMPLETION | 1597.86ms | 500.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 15:52:30 | VAS-1792335148-903FBF95CF1A | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 15:52:22 | VAS-1792335141-1046800969EB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:52:07 | VAS-1792335126-763E93F12CA6 | AGGREGATOR | TXN_COMPLETION | 414.69ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 15:51:53 | VAS-1792335111-42F729223854 | AGGREGATOR | TXN_COMPLETION | 872.27ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 15:51:46 | VAS-1792335104-E845036B0C94 | AGGREGATOR | TXN_COMPLETION | 1186.81ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 15:51:45 | VAS-1792335104-E845036B0C94 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 15:51:39 | VAS-1792335097-DAE350C1093A | TELCO | TXN_COMPLETION | 1755.37ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 15:51:39 | VAS-1792335097-DAE350C1093A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 15:51:22 | VAS-1792335082-0EA26CD93992 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-18 | 15:51:15 | VAS-1792335074-B75F757F1AB5 | AGGREGATOR | TXN_COMPLETION | 414.17ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:50:53 | VAS-1792335052-70DF3F960CC6 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:50:46 | VAS-1792335045-7DB14AF1FB1E | AGGREGATOR | TXN_COMPLETION | 1136.75ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 15:50:46 | VAS-1792335045-7DB14AF1FB1E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 15:50:31 | VAS-1792335030-76093302EB5F | TELCO | TXN_COMPLETION | 937.24ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 15:50:31 | VAS-1792335030-76093302EB5F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 15:50:25 | VAS-1792335023-615ABFAFAB34 | TELCO | TXN_COMPLETION | 2238.85ms | 500.00ms | Opay | Telcos Direct | MTN |